Operations Manager

BNL SERVICES PTE LTD; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

BNL SERVICES PTE LTD in Singapore is seeking an experienced Operations Manager to oversee cleaning and stewarding sites. You will plan manpower deployment and monitor service levels to meet KPIs across multiple sites.

The role demands strong leadership, the ability to manage several sites in a fast-paced environment, and excellent communication with clients. Proficiency in Excel and basic reporting is essential to track performance and drive improvements.

Qualifications

• 3–5 years of operations management experience in cleaning/stewarding.
• Strong leadership and team management capabilities.
• Experience handling multiple sites in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Familiar with cleaning industry standards and procedures.
• Proficient in Excel and basic reporting.

Responsibilities

• Oversee and manage multiple cleaning and stewarding project sites.
• Plan and deploy manpower to meet operational needs.
• Ensure service standards and KPIs are met at all times.
• Handle client feedback, site inspections, and service recovery.
• Supervise site supervisors and ground staff.
• Manage staff attendance, performance, and discipline.
• Ensure compliance with safety regulations and company policies.
• Coordinate with HR on recruitment and staff deployment.

Skills

Leadership

Team management

Multi-site operations

Communication

Problem-solving

Cleaning industry knowledge

Tools

Excel

Job description

Key Responsibilities:

• Oversee and manage multiple cleaning and stewarding project sites


• Plan and deploy manpower effectively to meet operational needs


• Ensure service standards and KPIs are met at all times


• Handle client feedback, site inspections, and service recovery


• Supervise and guide site supervisors and ground staff


• Manage staff attendance, performance, and discipline matters


• Ensure compliance with safety regulations and company policies


• Coordinate with HR on recruitment and staff deployment

Requirements:

• Minimum 3–5 years of operations management experience (Cleaning / Stewarding preferred)


• Strong leadership and team management skills


• Able to handle multiple sites and work in a fast-paced environment


• Good communication and problem-solving skills


• Familiar with cleaning industry standards and procedures


• Proficient in basic computer skills (Excel, reporting, etc.)