Operations Manager

MEDLINK HEALTHCARE GROUP PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Medlink Healthcare Group Pte. Ltd. seeks a hands-on operational leader to manage Medical Services operations, ensuring efficient manpower deployment, cost control, service delivery, and continuous operational improvement.

You will lead frontline, field-based operations, optimise rostering, monitor KPIs, and drive data-informed decisions while maintaining high service standards. The role demands a proven track record in 24/7 environments, strong people leadership, and the ability to balance

Qualifications

• 5+ years in operations management in frontline, field-based, or 24/7 environments.
• Experience in healthcare, ambulance or 24/7 operations.
• Proven manpower planning and rostering skills.
• Strong cost control, budgeting and resource utilization.
• Proven ability to lead and coach supervisors and frontline teams.
• Analytical with data-driven decision making; KPI management.

Responsibilities

• Lead sizeable frontline, field-based, or shift-based operations to achieve operational goals.
• Develop and execute manpower planning, rostering, and workforce optimisation strategies to maximise efficiency.
• Manage operational costs and control overtime to meet budget targets.
• Supervise and coach supervisors and frontline teams to enhance performance and accountability.
• Establish, monitor, and analyse operational KPIs to drive data-informed decision-making.
• Conduct site visits, inspections, and operational audits to ensure compliance and identify improvement areas.
• Identify operational inefficiencies and implement practical solutions to enhance service delivery.
• Make decisions grounded in operational data, evidence, and financial considerations.
• Take ownership of operational issues and lead them through to resolution.
• Balance operational discipline with effective people management to maintain team engagement.
• Engage directly with crews, inspect vehicles, challenge inefficient practices, and hold supervisors accountable to maintain high standards.

Skills

Manpower planning

Rostering

Budgeting

Data analysis

People management

Operations leadership

Job description

Company Overview

Medlink Healthcare Group (MHG) Pte Ltd, established in 2017, provides Medical Training Courses, Emergency and Non-Emergency Patient Transport, Ambulance Services, Industrial Emergency Coverage and Event Coverage, aiming to enhance healthcare quality affordably.

Job Summary

We seek a hands-on operational leader to manage Medical Services operations, ensuring efficient manpower deployment, cost control, service delivery, and continuous operational improvement.

Responsibilities

• Lead sizeable frontline, field-based, or shift-based operations to achieve operational goals.
• Develop and execute manpower planning, rostering, and workforce optimisation strategies to maximise efficiency.
• Manage operational costs and control overtime to meet budget targets.
• Supervise and coach supervisors and frontline teams to enhance performance and accountability.
• Establish, monitor, and analyse operational KPIs to drive data-informed decision-making.
• Conduct site visits, inspections, and operational audits to ensure compliance and identify improvement areas.
• Identify operational inefficiencies and implement practical solutions to enhance service delivery.
• Make decisions grounded in operational data, evidence, and financial considerations.
• Take ownership of operational issues and lead them through to resolution.
• Balance operational discipline with effective people management to maintain team engagement.
• Engage directly with crews, inspect vehicles, challenge inefficient practices, and hold supervisors accountable to maintain high standards.

Required competencies and certifications

• Minimum 5 years of relevant operations management experience in frontline, field-based, or 24/7 environments.
• Experience in healthcare, ambulance/emergency services, logistics, transport, security, facilities management, aviation, or other manpower-intensive 24/7 operations.
• Proven skills in manpower planning, rostering, and workforce optimisation.
• Strong experience in operational cost control, budgeting, and resource utilisation.
• Demonstrated ability to lead supervisors and frontline teams, including performance management and accountability.
• Proficient in analysing data to identify inefficiencies and drive operational improvements.
• Experience managing operational KPIs, ensuring SOP compliance, and conducting ground-level inspections and audits.
• Hands-on, results-oriented approach with strong ownership and collaboration with frontline teams and management.