operations manager

Hong Ming Ptd Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Hong Ming Ptd Ltd is seeking an experienced Operations Manager to oversee daily activities across production, installation, warehouse and delivery, ensuring projects are completed accurately and on schedule.

You will coordinate closely with sales, production and site teams, plan manpower, monitor progress and proactively resolve delays while maintaining safety and quality standards. This role demands hands-on leadership in a fast-moving SME environment.

Qualifications

• 3–5 years in operations or project coordination in related industry.
• Strong planning and problem-solving skills.
• Hands-on and able to manage a diverse team.
• Ability to work independently and take ownership.

Responsibilities

• Oversee day-to-day operations including production, installation, delivery, and scheduling.
• Coordinate with sales, production, and installers to ensure on-time order fulfilment.
• Plan manpower according to installation schedules and priorities.
• Monitor progress and resolve delays and issues.
• Handover orders from sales to operations with clear information.
• Supervise staff, ensure procedures, hours, safety, and accountability.
• Improve workflows with SOPs to reduce costs and mistakes.
• Monitor materials, stock, equipment, and resources.
• Handle customer/site issues professionally and coordinate rectifications.

Skills

Operations management

Planning

Coordination

Problem-solving

Communication

Tools

Excel

WhatsApp

Job description

About the role

We are looking for a hands-on and responsible Operations Manager to oversee the day-to-day operations of our curtain and blinds soft furnishing business. The role is responsible for ensuring smooth coordination between sales, production, warehouse, installation teams and management, so that customer orders and projects are completed accurately, efficiently and on schedule.

Key responsibilities

• Oversee daily operations, including production, installation, delivery, manpower and work scheduling.

• Coordinate closely with the sales team, factory/production team and installers to ensure smooth order fulfilment.

• Plan and allocate manpower according to installation schedules, project requirements and operational priorities.

• Monitor job progress and proactively resolve delays, installation issues, measurement/order discrepancies and other operational problems.

• Ensure orders are properly handed over from sales to operations with clear information and requirements.

• Supervise operational staff and ensure employees follow company procedures, working hours, safety requirements and management instructions.

• Maintain discipline, productivity and accountability within the operations team.

• Improve existing workflows and implement practical SOPs and processes to reduce mistakes, delays and unnecessary costs.

• Monitor materials, stock, equipment, vehicles and other operational resources where required.

• Handle customer/site operational issues professionally and coordinate rectification works when necessary.

About you

• Minimum 3-5 years of operations, project coordination or supervisory experience, preferably in curtains, renovation, interior furnishing, construction or a related industry.

• Strong planning, coordination and problem-solving skills.

• Able to manage installers, workers and different personalities firmly but professionally.

• Hands-on and willing to handle day-to-day operational issues instead of only delegating.

• Good communication and coordination skills.

• Able to work independently, take ownership and follow through on issues until they are resolved.

• Comfortable working in an SME / family-business environment where priorities can move quickly.

• Basic computer skills and ability to use WhatsApp, Excel and operational systems.

• Class 3 driving licence would be an advantage.