Operations Manager

All That Jazz Dance Academy Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

All That Jazz Dance Academy Pte Ltd is seeking an Operations Manager to ensure our Singapore studios run smoothly and professionally. You will support teachers, coordinators, and families while leading a small team and managing schedules, enrolments, and inquiries.

The role focuses on building a warm, organised customer experience for parents and students, maintaining safety standards, and coordinating cross-studio activities across Forum, Katong, and Dunearn.

Qualifications

• Strong operations background in education, enrichment, hospitality, or retail service environments.
• Excellent communication skills with a warm, parent-friendly tone.
• Confident decision-maker with strong ownership and follow-through.
• Highly organised, structured, and comfortable managing multiple priorities.
• Positive, proactive team player who contributes to a healthy studio culture.
• Experience using CRM for communication, scheduling, or follow-up.
• Ability to learn new digital tools quickly and maintain accurate records across systems.

Responsibilities

• Oversee daily studio operations across class flow, teacher coordination, and studio readiness.
• Ensure all classes start and end on time, with smooth transitions between groups.
• Manage administrative processes including attendance, waitlists, enrolments, withdrawals, and fee-related queries.
• Maintain high standards of safety, cleanliness, and studio presentation.
• Monitor operational risks and propose improvements to workflows and SOPs.

Skills

Operations leadership

CRM systems

Communication

Team management

Customer service

Tools

Respond.io

iClassPro

Job description

Location: Singapore

Role Type: Full-time, onsite

Reports to: General Manager, All That Jazz Dance Academy

Role Overview

The Operations Manager is a key leadership role at All That Jazz Dance Academy. This person ensures their studio runs smoothly every day, supports our teachers and coordinators, and delivers a warm, organised, and professional experience for parents and students. The ideal candidate is confident, structured, and enjoys leading people, managing systems, and creating a positive environment for families.

Key Responsibilities

Studio Operations

• Oversee daily studio operations across class flow, teacher coordination, and studio readiness.

• Ensure all classes start and end on time, with smooth transitions between groups.

• Manage administrative processes including attendance, waitlists, enrolments, withdrawals, and fee-related queries.

• Maintain high standards of safety, cleanliness, and studio presentation.

• Monitor operational risks and propose improvements to workflows and SOPs.

• Ensure all studio equipment, props, and teaching materials are available and well-maintained.

Parent and Student Experience

• Lead parent communication with clarity, warmth, and professionalism, reflecting ATJ’s tone.

• Handle escalations with maturity, empathy, and strong problem‑solving.

• Support parents with onboarding, class placement, schedule changes, and student progress queries.

• Build positive relationships with families, ensuring they feel welcomed and supported.

• Uphold ATJ’s values in every interaction, creating a safe and encouraging environment for students.

Team Leadership

• Guide Customer Support Team members and part‑time staff, ensuring clear expectations and consistent follow‑through.

• Provide structured instructions, operational notes, and daily task lists.

• Support teachers with class flow, student management, and operational needs.

• Foster teamwork and open communication across the studio.

• Uphold high standards of professionalism, punctuality, and accountability.
  

Cross‑Studio Collaboration

• Work closely with other Studio/Operations Managers to ensure consistency across Forum, Katong, and Dunearn.

• Support shared initiatives such as recital operations, ticketing, holiday camp programs, and relevant competition logistics.

• Contribute operational insights to leadership discussions and planning.

• Participate in weekly operations check‑ins and project updates.

What We’re Looking For

Essential

• Strong operations background in education, enrichment, hospitality, or retail service environments.

• Excellent communication skills with a warm, parent‑friendly tone.

• Confident decision‑maker with strong ownership and follow‑through.

• Highly organised, structured, and comfortable managing multiple priorities.

• Positive, proactive team player who contributes to a healthy studio culture.

• Comfortable working in a fast‑paced environment with children and families.

• Experience using customer relationship management systems (CRM) for communication, scheduling, or customer follow‑up.

• Ability to learn new digital tools quickly and maintain accurate records across systems.

Advantageous

• Experience managing a centre, studio, or customer‑facing team.

• Familiarity with scheduling systems, ticketing platforms, or CRM tools such as Respond.io, iClassPro, or similar.

• Retail or Hospitality leadership experience (supervisor or manager level) with exposure to service recovery, customer flow management, and team coordination.

• Experience in dance, arts, or enrichment environments.

• Ability to analyse operational risks and propose improvements.

Why Join All That Jazz

• Be part of a supportive, energetic team that values collaboration and growth.

• Work in a creative, dynamic environment where no two days are the same.

• Make a meaningful impact on the experience of students and families.

• Opportunities for professional development and cross‑studio leadership.

• A warm, community‑focused culture built on kindness, clarity, and excellence.

Working Hours

• 5‑day work week (rotating schedule)

• Business Operational Hours: 9:00am to 9:00pm

• Shift Structure: 8‑hour shifts within that 12‑hour operating window

• Must be willing to work on weekends, with up to 2 weekend days off per month

Only applicants with existing rights to work in Singapore will be considered.