Client Experience Executive (Receptionist / Admin Assistant)

Galaxy Dance Academy; Singapore; On-site; SGD 31,248 - 33,480; Full time

Benefits offered by this job

Birthday leave

Performance bonus

Complimentary dance classes

Mentorship from founders

Fast progression

Warm team and studio in city centre

Job summary

Galaxy Dance Academy is seeking a welcoming Client Experience professional to be the first contact for students, parents and visitors at our Purvis Street studio.

You will manage enquiries, bookings and payments, delivering friendly service in English and Chinese to support our diverse clientele. The role offers growth into senior positions with mentorship and a vibrant dance-focused environment.

Qualifications

• Diploma or currently studying toward a diploma or degree (part time or full time accepted).
• At least 1 year in a service, retail, administrative or customer-facing role.
• Good spoken and written English; Chinese language is valued for serving clientele.
• Comfortable with Mac and Google Workspace; able to learn scheduling/admin software.
• Experience in education, wellness or the arts is an advantage.

Responsibilities

• Be the warm, professional first point of contact for every student, parent and visitor.
• Deliver friendly service in English and Chinese to support our Chinese-speaking clientele.
• Answer enquiries by phone, WhatsApp and email quickly and helpfully.
• Manage class bookings, studio schedules, registrations and attendance records.
• Follow up on enquiries and support students through enrollment.

Skills

Customer facing

Organised

Proactive

Bilingual English/Chinese

Education

Diploma or ongoing diploma/degree

Tools

Mac

Google Workspace

Job description

Galaxy Dance Academy • 9 Purvis Street, Singapore 188588 (a few minutes walk from Bugis, City Hall & Esplanade MRT) Full time • S$2,800 during probation, rising to S$3,000 on confirmation • 5 day work week, 44 hours

This is a starting line, not a desk

Galaxy Dance Academy has been transforming lives through movement, confidence and world class coaching since 2009. We are looking for someone who wants the front desk to be step one, not the whole story.

You will start as the welcoming face of the academy, the first person every student meets. As you prove yourself, you can grow, and the runway here is real.

The path we will build with you

• Client Experience Executive, you start here: own reception, bookings, enquiries and the student experience from the first hello

• Senior Client Experience Executive or Operations Coordinator: take ownership of a real system such as scheduling or payments, with a pay step to match

• Assistant Studio Manager, then Studio Manager: run the floor and lead the desk. Our Studio Managers earn up to S$4,600 a month

• Executive Assistant track: for the right person, grow into supporting the founder directly

We actively support people who study while they work. If you are pursuing a diploma or degree, part time or full time, we want to help you climb.

What you will own day to day

• Be the warm, professional first point of contact for every student, parent and visitor

• Deliver friendly service in English and Chinese to support our Chinnese speaking clientele

• Answer enquiries by phone, WhatsApp and email quickly and helpfully

• Manage class bookings, studio schedules, registrations and attendance records

• Follow up on enquiries and support students through the enrollment process

• Collect and process payments, track invoices and keep transaction records accurate

• Keep administrative records, office systems and studio supplies in order

Who you are

You genuinely enjoy people, and you take pride in creating a welcoming atmosphere. You are organised, proactive and take ownership without being told what to do next. You bring solutions, not just problems, and you want to make things better, not just complete tasks. You want to be part of something meaningful and you want to grow.

What you need

• A diploma, or currently studying toward a diploma or degree (part time or full time is welcome)

• At least 1 year in a service, retail, administrative or customer facing role, or clear evidence that you learn fast and take ownership

• Good spoken and written English. Chinese language is strongly valued for serving our clientele

• Comfortable with Mac and macOS, Google Workspace (Sheets, Docs, Drive, Gmail, Calendar) and picking up new scheduling or admin software

• Experience in education, wellness, fitness or the arts is an advantage

Beyond the salary

• Birthday leave, one paid day off in your birthday month

• A performance bonus applies from confirmation, details shared on confirmation

• Complimentary or discounted dance classes

• Direct mentorship from the founders, world ranked international adjudicators, not layers of management

• Fast progression. At a boutique studio you rise in years, not decades

• A warm, close team and a beautiful studio in the heart of the city

Hours, location and benefits

• 5 day work week, 44 hours, on a rota that includes weekends with two days off a week

• Desk hours run to the evening, up to 9:30 PM, matched to class times

• Salary: S$2,800 per month during 3 month probation, S$3,000 on confirmation

• Annual leave: 12 days (Year 1), 13 days (Year 2), 14 days (Year 3 onward)

• Sick leave, public holidays, CPF and insurance as per MOM regulations and the Employment Act

• Notice: 2 weeks during probation, 2 months after confirmation

• Start date: immediate or upon availability

Right to work

Open to Singapore Citizens, Permanent Residents and other nationalities eligible for a Work Permit. A foreign candidate's start is subject to the relevant work pass being granted.