Operations Manager

jumbo group of restaurants pte. ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

jumbo group of restaurants pte. ltd.

seeks an experienced Operations Manager to oversee all aspects of restaurant operations, applying knowledge in Food and Beverage management, including developing business, increasing profitability, staffing, budget and forecast management. In this role you will lead strategic planning and daily operations for at least two brands, drive cost controls, supervise a team, ensure service standards, and work with General Manager to maximize customer satisfaction

Qualifications

• Experience in managing restaurant operations and F&B principles.
• Strong budget, forecast and cost-control focus.
• Leadership and staff development skills.
• Customer satisfaction and service excellence mindset.

Responsibilities

• Oversee the daily operations of at least 2 brands.
• Maintain and improve performance through cost analysis and process monitoring.
• Ensure food and operational safety and create a comfortable dining environment.
• Drive operational efficiencies and support service culture to maximize customer satisfaction.
• Establish SOPs and service standards; ensure adherence across outlets.
• Manage and coach area managers, restaurant managers, supervisors and staff.
• Perform other duties as assigned by the General Manager, Operations.

Job description

Job Description

Responsible for overseeing all aspects of the restaurant operations, by exercising demonstrated knowledge and experience in Food and Beverage management, including but not limited to, developing business, increasing profitability, staffing, budget and forecast management.

STRATEGIC PLANNING

• Responsible for financial performance of at least 2 brands, including profit & loss and implement appropriate cost control measures


• Manage the brand’s budget and forecasts to meet or exceed management expectations


• Develop and recommend business marketing plan to increase sale


• Plan, direct and coordinate future outlet openings

OPERATIONS MANAGEMENT

• Oversee the daily operations of at least 2 brands


• Maintain and improve the overall performance of the brands on a regular basis including cost analysis and monitoring of processes


• Supervise food and operational safety to ensure a comfortable environment for restaurant patrons


• Drive operational efficiencies across outlet by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction


• Establish operational procedures and standards to ensure service quality and ensure full compliance to the organisation’s SOPs, policies and service standards


• Maintain product and service quality standards by conducting ongoing evaluations, investigating complaints, and initiating corrective actions


• Manage supervise and groom a team of area managers, restaurant managers, supervisors and service staff to ensure maximum utilization of manpower allocated


• Any other jobs or duties assigned by the General Manager, Operations from time to time.