Operations Leader - Warehousing & Customer Experience

YCH Distripark (Pte) Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

YCH Distripark (Pte) Ltd in Singapore seeks an Operations professional to own P&L for the unit and drive regional rollout of key accounts. This role coordinates warehousing, distribution, inventory, and process improvements to deliver operational excellence.

You will lead customer-focus initiatives, maintain stock accuracy, supervise staff development, and produce monthly performance reports while ensuring compliance with EHS, quality, and security standards.

Responsibilities

• 1. Responsible for profit and loss of the unit and involve in regional roll out of key accounts operation where necessary.
• 2. Orchestrate comprehensive program and strategy to develop centre of excellence for rework business.
• 3. Conduct relevant operation audit and provide advice, striving for continuous improvement towards Operations Excellence.
• 4. Drive for active customer experiences as Customer Focus Team (Operations) CFT to increase customer loyalty.
• 5. Responsible for the coordination of all warehousing and distribution functions, including inventory, physical distribution, maintenance, record-keeping, traffic scheduling and etc.
• 6. Responsible for the optimum use of storage space and store layout in the warehouse and for customer’s stock inventory records to be kept accurate and up-to-date.
• 7. Develop and maintain a high standard of customer service and satisfaction. Attends to customers’ enquiries and adopt a proactive approach to minimize complaints.
• 8. Responsible for staff discipline to upkeep company service level and corporate image while facilitation effective training & development for operations personnel.
• 9. Provide monthly management reports on overall performance against agreed objectives in the areas of warehouse utilization, stock movements of customers and other matters relating to warehousing and distribution.
• 10. Liaise closely with internal stakeholders to meet customers’ needs and requirements.
• 11. Explore business opportunities with existing customer and their suppliers / clients as a lead for further development by sales and marketing staff.
• 12. Performs other job related functions as and when required by superior.
• 13. In full compliance to all EHS, Quality, legal and security requirements of the company.

Job description

YCH Distripark (Pte) Ltd in Singapore seeks an Operations professional to own P&L for the unit and drive regional rollout of key accounts. This role coordinates warehousing, distribution, inventory, and process improvements to deliver operational excellence.

You will lead customer-focus initiatives, maintain stock accuracy, supervise staff development, and produce monthly performance reports while ensuring compliance with EHS, quality, and security standards.