Operations & IT Support Specialist

Optimum Solutions (Singapore) Pte Ltd.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Optimum Solutions (Singapore) Pte Ltd. seeks a Production Support Analyst to provide on-site L1 support for a major banking client. The role focuses on operational efficiency, admin tasks, and light technical duties to keep daily operations running smoothly.

You will manage onboarding/offboarding, incident tracking, and maintain SOPs while coordinating procurement and maintenance activities. This position requires strong multitasking and coordination across teams.

Qualifications

• 1–4 years of IT or financial industry experience in an L1 support or operational role.
• Proficient in Excel and PowerPoint for data/tabulation and presentations.
• Familiarity with IT incident and problem management tracking.
• Basic knowledge of HR administrative tools and vendor contract processes.

Responsibilities

• Manage eMemos, procurement tracking (PRs, POs, invoices, GR) and budgets.
• Monitor and update IT incident and problem tickets.
• Maintain audit records and SOPs on SharePoint/Confluence.
• Coordinate onboarding and offboarding: laptops, LAN IDs, staff passes, system access.
• Coordinate Business Continuity Planning, Disaster Recovery, and scheduled maintenance windows.

Skills

Multitasking

Prioritization

Tools

SharePoint

Confluence

Workday

Job description

Optimum Solutions (Singapore) Pte Ltd. seeks a Production Support Analyst to provide on-site L1 support for a major banking client. The role focuses on operational efficiency, admin tasks, and light technical duties to keep daily operations running smoothly.

You will manage onboarding/offboarding, incident tracking, and maintain SOPs while coordinating procurement and maintenance activities. This position requires strong multitasking and coordination across teams.