Casual - Guest Service Agent - Ticketing

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 20,000 - 29,000; Full time

Job summary

Marina Bay Sands in Singapore is seeking staff for walk-up ticket sales at onsite counters and self-service kiosks. You will handle ticketing transactions, process payments, and ensure excellent guest service while enforcing safety measures across rotating shifts, including weekends and public holidays.

The role requires at least one year in retail/ticketing/events with a pleasant, neat, and cheerful demeanor. Fluency in English is essential; extra languages are a plus.

Qualifications

• At least one (1) year relevant experience in retail/ticketing/events environment.
• Commit at least 3-6 months of service.
• Fluent in English; fluency in other languages is a plus.

Responsibilities

• Attend to walk-up ticket sales and enquiries at onsite counters and self-service ticketing kiosks.
• Perform ticket sales transactions quickly and accurately using computer-based ticketing system.
• Perform cashiering duties including receiving payment by cash, credit card, room charge, vouchers, and other payment modes.
• Provide excellent customer service to guests.
• Ensuring that guests adhere to safe management measures.
• Any other duties assigned.

Skills

Customer service

Cash handling

Retail/ticketing experience

Tools

Ticketing system

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• Attend to walk-up ticket sales and enquiries at onsite ticketing counters and self-service ticketing kiosks
• Perform ticket sales transactions quickly and accurately using computer-based ticketing system
• Perform cashiering duties including receiving payment by cash, credit card, room charge, vouchers, and other payment modes
• Provide excellent customer service to guests
• Ensuring that guests adhere to safe management measures.
• Any other duties assigned

Job Requirements

• At least one (1) year relevant experience in retail/ticketing/events environment
• Commit at least 3-6 months of service
• Fluent in English; fluency in other languages is a plus
• Pleasant attitude and cheerful demeanor
• Neat and well-groomed
• Able to work on rotating shift, including on weekends and public holidays
• Candidates with customer service experience will have an added advantage

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world’s most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year‑round calendar of signature events and festivals. As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.