Operations Executive - HUB OPS

INCHCAPE SHIPPING SERVICES (SINGAPORE) PTE LTD; Singapore; Presencial; SGD 40.000 - 64.000; Jornada completa

Descripción de la vacante

Inchcape Shipping Services (Singapore) PTE LTD seeks an Operations Executive to support the Assistant Hub Manager by coordinating vessel appointments and ensuring service delivery meets stakeholder expectations, KPIs, and company policies within the Operations Services Hub Team. You will apply SOPs, utilize ERP and IT tools, and handle daily tasks to meet targets.

Collaboration with local agents and vessel crews will optimize port calls and control costs while maintaining data integrity and

Formación

• Knowledge of maritime operations, local laws, and port/shipping regulations.
• Proficiency in port and immigration documentation management.
• Strong communication skills to engage effectively with terminal representatives and vessel crews.
• Professional conduct with reliability in delivering time-sensitive reports.

Responsabilidades

• Comply with SOPs to deliver hub services consistently.
• Use ERP and IT tools to support operations and stakeholders.
• Coordinate vessel calls with local agents to optimize port calls and reduce delays.
• Monitor KPIs, costs, and data integrity for service delivery.
• Escalate incidents and assist in impact assessments as needed.
• Maintain timely records and accurate communications with stakeholders.

Conocimientos

Maritime operations knowledge

Documentation management

Strong communication skills

MS Office proficiency

Timely reporting

Educación

GCE O Level with English & Mathematics

Diploma in Maritime Studies

Herramientas

MS Office

MS Outlook

Descripción del empleo

Company Overview

Inchcape Shipping Services connects global trade through a network of over 240 offices in 60 countries, delivering port call services with local expertise and technology to support customers in oil, cruise, container, bulk sectors, and government organizations.

Job Summary

The Operations Executive supports the Assistant Hub Manager by coordinating vessel appointments and ensuring service delivery meets stakeholder expectations, KPIs, and company policies within the Operations Services Hub Team.

Responsibilities

• Comply with Standard Operating Procedures (SOP) to deliver consistent hub services
• Utilize ERP and IT tools fully to support operational processes and stakeholder use
• Execute daily operational tasks to meet service delivery targets aligned with SOP, KPIs, and departmental strategy
• Manage stakeholder cash flow and optimize operational costs effectively
• Monitor and manage group email communications, maintaining accurate records and files for service delivery
• Coordinate vessel calls with local agents and stakeholders to optimize port calls, minimizing delays and additional costs
• Evaluate local agency performance against SLAs, KPIs, and stakeholder requirements, ensuring service standards are met
• Build and maintain productive relationships with stakeholders to support operational success
• Escalate incidents, risks, and potential business disruptions promptly to management and assist in impact assessments
• Track and ensure compliance with KPIs, identify cost savings, and maintain data integrity
• Adhere to principal requests, procedures, policies, working instructions, and contractual obligations
• Participate in on-call duty (After Office Hours) as scheduled or required
• Perform additional duties as assigned by line management
• Follow all ISS processes, procedures, working instructions, and policies rigorously
• Ensure full compliance with all local and global legal requirements
• Report all accidents, incidents, and near misses promptly, regardless of injury status
• Take proactive actions within accountability to safeguard health, safety, security, and environment (HSSE) for self and others at work

Required competencies and certifications

• Knowledge of maritime operations, local laws, and regulations relevant to port and shipping activities
• Proficiency in port and immigration documentation management
• Strong communication skills to engage effectively with terminal representatives, principals, and vessel crews
• Competent in basic computer applications including MS Office and MS Outlook
• Professional conduct with reliability in delivering time-sensitive reports

Preferred competencies and qualifications

• Minimum 2 years' experience in maritime or shipping industry, preferably in hub or port agency roles
• GCE "O" Level with credit in English and Mathematics
• Diploma in Maritime Studies

Other Information

Why Inchcape Shipping Services? We foster a diverse, high-performing workforce that delivers exceptional customer service. We invest in our people's welfare, training, and expertise to build rewarding careers in a dynamic industry.