Singapore - Operations Executive

Inchcape Shipping Services; Singapore; Presencial; SGD 36.000 - 60.000; Jornada completa

Descripción de la vacante

Inchcape Shipping Services in Singapore is seeking an Operations Executive reporting to the Assistant Hub Manager to oversee vessel appointments and service delivery across our port calls.

You will work within the Operations Services Hub Team to ensure SOPs and KPIs are met, manage stakeholders, and optimise costs while maintaining HSSE standards and accurate records.

Formación

• MS Office suite proficiency required.
• Written and spoken English essential.
• Experience in Maritime/Logistics operations advantageous.

Responsabilidades

• Oversee vessel appointments and port calls through the Service Centre.
• Ensure SOPs and KPIs are met and service delivery is on track.
• Assist with stakeholder cash management and cost optimization.

Conocimientos

MS Outlook

MS Word

MS Excel

English proficiency

Descripción del empleo

Who are Inchcape

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills& experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Job Purpose:

Reporting to the Assistant Hub Manager, the Operations Executive will be part of the OperationsServices Hub Team, been responsible for the overseeing & coordination of principal’s vessel appointments (port calls) routed through the Service Centre.Ensuring Principal & Vessel requirements are met focusing on service delivery in order to meet all stakeholder’s requirements/expectations, internal/external KPIs. in line with the Standard OperatingProcedures (SOP)and company policy.

Duties and Responsibilities:

• Full utilization of the operating (ERP) IT system and tools available and ensuring stakeholders use
• Perform daily operational requirements ensuring service delivery, in line with the SOP andKPIs/objectives/departmental strategy
• Ensure stakeholder cash management and cost optimization
• Monitor Group Email for message management for service delivery including maintenanceand upkeep of emails, files, and records.
• Coordinate vessel calls with local agents and stakeholders to optimize the port call withoutany delays or additional costs to the principle and/or company
• Monitor local agency performance and where required ensure service delivery standardsagainst SLA, stakeholder KPIs and requirements.
• Stakeholder engagement and relationship building
• Escalation of incidents/issues, risks/doubts, potential disruption/impact to business to any stakeholder to line manager/management and assist with any assessments related to theses.
• Monitoring and compliance of KPIs, cost savings identifying and recording, and dataintegrity maintenance
• Ensure compliance with the principal requests, procedures, and policies, workinginstructions and contractual requirements.
• Work on call (Duty– AOH), as required and/or on a rotation basis
• The post holder will carry out any other duties as and when required as requested by a linemanager/management
• Adhere to all ISS processes, procedures, working instructions and policies.
• Ensure 100% compliance to all legal requirements locally and globally
• Accountable for reporting all accidents, incidents and near misses whether the persons areinjured or not
• Taking action within area of accountability to ensure the HSSE of both the job holder andother persons who may be affected by acts carried out or failed to be carried out by the jobholder while at work.

Person Specification

Knowledge

• Maritime Operations
• Logistics Operations
• Local law and regulations
• Local industry knowledge

Skills

Hard skills (Intermediate)

• MS Outlook, Word & Excel
• Written and spoken English

Soft skills (Intermediate)

• Effective Communication
• Ethics and Integrity
• Customer Service
• Interpersonal skills
• Time Management
• Teamwork
• Planning and Delivery
• Adaptability and Flexibility
• Ability to Apply Initiative

Experience

At least 1 year of total workexperience, preferable with abackground in the Maritime /Shipping Industry preferably Hub and/or Port Agency.

Why Join Inchcape?

At Inchcape, our people are our greatest strength. We offer the opportunity to be part of a global organisation where your ideas, expertise, and ambition can make a real impact.

What we offer:

• Competitive salary and incentive opportunities
• Healthcare benefits
• Generous annual leave
• Career development and progression opportunities
• Global recognition programmes
• Team-building and networking events

Customer engagement and management.

Working in complex multi-cultural organisations.

Our Values

Global Perspective

We connect the world and see the bigger picture.

The Power of People

We succeed through local expertise and strong relationships.

Progress

We embrace innovation and drive positive change.

Inchcape Shipping Services is an Equal Opportunity Employer committed to creating an inclusive and diverse workplace for all.