operations executive (billing & solutions)

RecruitFirst Pte Ltd; Singapore; On-site; SGD 55,800 - 66,960; Full time

Job summary

A financial services company based in Singapore is seeking an Operations Executive to support billing activities and UAT testing. The ideal candidate must possess a Diploma in Business or relevant fields, with at least 2 years of experience in a financial institution. Strong skills in VBA and SQL, along with proficiency in MS Excel, are essential. The role involves managing inquiries, processing invoices, and driving business process improvements. A proactive attitude and analytical abilities are necessary to thrive in this dynamic environment.

Qualifications

• Minimum Diploma in any Business, IT, Finance or relevant qualifications.
• At least 2 years relevant experience working in a financial institution.
• Self-starter and able to work with minimum supervision.

Responsibilities

• Support Billing daily activities and UAT testing for product launches.
• Handle booking of premium in Meridian and process tax invoices.
• Manage enquiries from other teams pertaining to premium collection/refund.

Skills

VBA

SQL

MS Excel

MS Words

Powerpoint

Interpersonal skills

Business process improvement

Analytical skills

Fluent in English

Education

Diploma in Business, IT, Finance or relevant qualifications

Job description

operations executive (billing & solutions)

What requirements you'll need to be eligible

• Minimum Diploma in any Business, IT, Finance or relevant qualifications
• At least 2 years relevant experience working in a financial institution
• Self-starter and able to work with minimum supervision
• Good knowledge in VBA, SQL
• Proficient in MS Excel, MS Words and Powerpoint
• Familiar with investigation and reconciliation
• Strong interpersonal skills and professional demeanour.
• Proactive individual with experience in business process improvement.
• Able to multi-task, prioritize and meet deadlines.
• Analytical and able to work under pressure.
• Flexible and adaptable.
• Able to work in a fast-moving and dynamic environment.
• Fluent in spoken and written English.
• Meticulous and detail oriented.

What you'll be doing on the job

• Support Billing daily activities and UAT testing for product launches and system enhancement.
• Handle booking of premium in Meridian and process tax invoices.
• Manage enquiries from other teams pertaining to premium collection / refund.
• Handle investigation and ensure SLA are met.
• Handle Commission reports and liaise with partners on commission matters including reconciliation, Tax Invoice, payments
• Support Billing reconciliation process.
• Prepare test plans, test data and conduct user acceptance testing for User Acceptance Testing (UAT)
• Perform UAT to ensure that all scenarios are executed according to tight timeline.
• Work closely with relevant stakeholders to analyze problems and ensure all testing are completed and issues resolved on time.
• Ensure defects/ issues are raised and follow through and notify respective stakeholders immediately on all critical issues.
• Manage ad-hoc tasks and cover teammates when required.
• Cover manager duties in his/her absence.
• Positively challenges the status quo and identifies opportunities to streamline processes and drive efficiencies
• Ability to provide solutions to problems
• Demonstrates a ‘can do’ attitude, when faced with potential set-backs
• Encourages collaboration both inside and outside of immediate team

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