operations associate

RecruitFirst Pte Ltd; Singapore; On-site; SGD 55,800 - 66,960; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Officer to deliver exceptional service via email and phone. The ideal candidate will have a Bachelor’s Degree or relevant experience in the financial industry, strong analytical skills, and the ability to manage time effectively. Responsibilities include ensuring prompt follow-up on cases, analyzing statistics, and adhering to established procedures. This role offers a salary range of SGD 5,000 - SGD 6,000 per month and requires the ability to work shifts.

Qualifications

• Bachelor’s Degree and preferably with working experience within the financial industry.
• GCE 'A' level or Diploma holder in any discipline can be considered if relevant experience is extensive.
• Possess knowledge and experience on banking operations.

Responsibilities

• Deliver excellent and consistent level of customer service via email and phone.
• Ensure all emails and calls are recorded and cases followed through promptly.
• Collate and analyze statistics for performance review.

Skills

Communication skills

Analytical skills

Problem-solving skills

Time management

Team leadership

Multi-tasking

Proficiency in MS Office

Education

Bachelor’s Degree

GCE 'A' level or Diploma

Job description

What requirements you'll need to be eligible

• Bachelor’s Degree and preferably with working experience within the financial industry.
• GCE "A" level or Diploma holder in any discipline can be considered if the candidate has an extensive amount of relevant working experience.
• Possess knowledge and experience on banking operations.
• Related BCP experience is preferred
• Related compliance/risk/control experience is preferred
• UAT experience is preferred
• Good communication skills – oral, written and presentation
• Demonstrate good analytical and problem solving skills
• Experience in leading a team
• Good time management and prompt follow-up on tasks and cases
• A self-starter, resourceful and active team player
• An eye for details and meticulous
• Ability to multi-task, prioritize and deliver consistent results under work pressures
• Proficient in MS Office applications including Excel, PowerPoint and Word
• Able to work shift which range from 7am – 11pm (currently 4 shifts, but may change according to business needs) and on some weekends (ad hoc & rotational basis) to support weekend
  maintenance and related activities

What you'll be doing on the job

• Deliver excellent and consistent level of customer service via various touch points i.e. email and phone calls.
• Ensure all emails and calls are recorded, logged and cases followed through promptly and within the expected turnaround time.
• Collate and analyze statistics
• Ensure established procedures and controls are adhered
• Perform self-assessment of BAU processes
• Assist in implementing controls, governance processes, enhancing and updating of policies and procedures
• Participate in projects
• Generate reports and review of exception reports
• Assist in incident/crisis management handling

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