associate buyer

RecruitFirst Pte Ltd; Singapore; On-site; SGD 33,480 - 66,960; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Officer on a direct contract. The successful candidate will review purchase orders, handle customer inquiries regarding damages and missing products, and manage return authorizations using Oracle. A strong background in customer service, excellent communication skills, and attention to detail are essential. This role offers a competitive salary up to SGD 6,000 a month and a dynamic work environment.

Qualifications

• Strong experience in customer service and handling inquiries.
• Ability to manage return and credit processes.
• Proficiency in maintaining detailed reports and documentation.

Responsibilities

• Review purchase order reports for customer deliverables.
• Initiate drop-ship processes for shipped products.
• Handle customer inquiries regarding damages and over-shipments.

Skills

Customer relationship management

Communication skills

Attention to detail

Tools

Oracle

Job description

What requirements you'll need to be eligible

Salary: up to $3500 (can stretch to $3800 if very good)

What you'll be doing on the job

• Daily review and assessment of purchase order reports to help ensure customer deliverables are met and our financial forecasts are accurate (including placed orders and backlog orders)
• Initiate drop-ship process when notified that product has shipped to customer
• Interacts directly with the customer regarding damaged, missing or over-shipments of product.
• Responsible for creating RMA's (Return Material Authorizations) in Oracle for customers and vendors.
• Proactively communicate with customers and vendors to obtain return information within defined SLA's.
• Working knowledge of credit/return process
• Develop a working knowledge of order entry to delivery process
• Build and maintain strong working relationships with customers, suppliers and internal operations.

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