Operations Executive

TYRES ONLINE SG PTE. LTD.; Singapore; On-site; SGD 31,000 - 45,000; Full time

Benefits offered by this job

Hands-On Training

Flexible work arrangements

Competitive compensation

Shop-floor exposure

Job summary

TYRES ONLINE SG PTE. LTD. is seeking an Operations Executive in Singapore to drive daily fulfilment, coordinate logistics with our fitment centres at Kaki Bukit, and ensure top-tier customer satisfaction.

You will oversee end-to-end order processing, monitor stock levels, respond to customer inquiries promptly, and collaborate with partners to keep installation appointments running smoothly, within a fast-paced 7-day operation.

Qualifications

• Experience in e-commerce operations, logistics coordination, or automotive/tyre industry is a strong advantage.
• Strong organizational skills with meticulous attention to detail and the ability to manage multiple orders in a fast-paced environment.
• Excellent communication and customer-service mindset.
• Proficient in using spreadsheet software (Google Sheets / Excel) and inventory management tools.

Responsibilities

• Oversee end-to-end order fulfilment and logistics coordination from the webstore.
• Respond to customer enquiries and support requests to ensure smooth purchasing and after-sales experience.
• Coordinate with fitment centre at Kaki Bukit and partner centres for appointment schedules.
• Monitor stock levels, coordinate incoming shipments, and maintain inventory records.
• Serve as operational contact for order status, delivery schedules, and fittings.
• Identify bottlenecks and support management in implementing efficiency improvements.

Skills

E-commerce operations

Logistics coordination

Customer service

Spreadsheets (GSheets/Excel)

Inventory management

Job description

About Us

Tyres Online SG Pte Ltd is a leading automotive e-commerce and distribution platform in Singapore, specializing in top-tier tyre brands, premium batteries, and custom alloy wheels. We pride ourselves on seamless digital ordering, rapid fulfilment, and exceptional customer service. We are looking for a dedicated and organized Operations Executive to drive our daily fulfillment operations, coordinate logistics with our fitment centres, and ensure top-tier customer satisfaction.

Key Responsibilities

• Order Fulfilment & Logistics Coordination: Oversee the end-to-end processing of e-commerce tyre and automotive product orders from our webstore to ensure accurate and timely dispatch.

• Customer Inquiry Management: Respond to customer enquiries and support requests in a prompt and timely manner to ensure a smooth purchasing and after-sales experience.

• Fitment Centre Management: Coordinate closely with our workshop at Kaki Bukit and partner fitment centres to manage daily appointment schedules, inventory readiness, and seamless installation handovers.

• Inventory & Stock Tracking: Monitor stock levels, coordinate incoming shipments, and ensure accurate inventory records across warehouses and distribution channels.

• Customer Support & Issue Resolution: Serve as the primary operational point of contact for customer inquiries regarding order status, delivery schedules, and fitment appointments, ensuring prompt and professional issue resolution.

• Process Optimization: Identify bottlenecks in the supply chain or delivery workflows and assist management in implementing efficiency improvements to maintain our 5-year store warranty and service standards.

Requirements

• Experience in e-commerce operations, logistics coordination, or the automotive/tyre industry is a strong advantage.

• Strong organizational skills with meticulous attention to detail and the ability to manage multiple orders in a fast-paced environment.

• Excellent communication and customer-service mindset.

• Proficient in using spreadsheet software (Google Sheets / Excel) and inventory management tools.

• Able to adapt well to a 7-day operational ecosystem.

What We Offer

• Dynamic and growing work environment within the automotive distribution sector.

• Competitive remuneration package commensurate with experience.

• Hands-On Training: The first 6 months will be hands-on at the shop to fully understand our products, installation workflows, and operations.

• Work Arrangement: Flexible work arrangements may be considered after a successful initial 6-month period.