Operations Excellence Manager (East / 3PL) [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Wecruit Pte Ltd in Singapore seeks a project manager to deliver end-to-end freight forwarding implementation projects across global networks. You will coordinate cross-functional teams, translate business requirements into SOPs, and support the full system lifecycle from SIT/UAT to post-go-live support.

The role emphasizes on-time delivery, risk management, stakeholder updates, and governance to ensure service quality across stations and improved KPI-based performance.

Responsibilities

• Delivered end-to-end freight forwarding implementation projects across global air, ocean, road, and rail networks
• Coordinated cross-functional teams to achieve seamless integration between operations, IT systems, and customer requirements
• Converted business requirements into standardized SOPs/eSOPs, ensuring consistent and error-free execution
• Supported full system implementation lifecycle including SIT/UAT, deployment, troubleshooting, and post-go-live support
• Ensured on-time and controlled project delivery through strong management of timelines, risks, and resources
• Strengthened stakeholder communication through structured updates and performance reviews
• Delivered training and operational readiness programs for internal and external stakeholders
• Maintained post-implementation governance to ensure service quality and compliance across stations
• Improved operational visibility through KPI tracking and business performance monitoring
• Drove process improvements and EDI integration, enhancing efficiency and service reliability

Job description

• Successfully delivered end-to-end freight forwarding implementation projects across global air, ocean, road, and rail networks
• Coordinated cross-functional teams to achieve seamless integration between operations, IT systems, and customer requirements
• Converted business requirements into standardized SOPs/eSOPs, ensuring consistent and error-free execution
• Supported full system implementation lifecycle including SIT/UAT, deployment, troubleshooting, and post-go-live support
• Ensured on-time and controlled project delivery through strong management of timelines, risks, and resources
• Strengthened stakeholder communication through structured updates and performance reviews
• Delivered training and operational readiness programs for internal and external stakeholders
• Maintained post-implementation governance to ensure service quality and compliance across stations
• Improved operational visibility through KPI tracking and business performance monitoring
• Drove process improvements and EDI integration, enhancing efficiency and service reliability

Wecruit Pte Ltd
EA License No.20C0270