Operations Excellence Executive (Freight Forwarding)

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics and supply chain firm in Singapore is seeking a qualified individual for compliance and quality management roles. You will ensure adherence to local and international standards, manage stakeholder relationships, and conduct training for operational teams. The ideal candidate should have a diploma in logistics or a related field, with at least 2 years of experience in the freight forwarding or logistics industry. This position may require occasional overseas travel.

Qualifications

• Minimum 2 years of experience in the freight forwarding or logistics industry.
• Experience with air and ocean freight is an advantage.

Responsibilities

• Ensure compliance with quality standards and regulatory requirements.
• Manage stakeholder expectations and project milestones.
• Conduct training for operational teams.
• Prepare performance reports for customers.

Skills

Stakeholder management

Quality compliance

Operational improvement

Logistics knowledge

Education

Diploma in Logistics, Supply Chain, Transportation, or International Business

Job description

Responsibilities

• Ensure compliance with local and international quality standards, policies, and regulatory requirements.
• Participate in quality-related activities, including audits, qualification programmes, and claims handling.
• Represent operations in dealings with internal and external stakeholders.
• Manage stakeholder expectations and ensure project milestones are met within agreed timelines.
• Develop, review, and maintain Standard Operating Procedures (SOPs) and process flowcharts.
• Conduct internal and external training for operational teams.
• Coordinate with IT teams on system enhancements, integration, and project testing.
• Act as a control tower to facilitate effective communication between internal teams and external customers.
• Support daily operational matters and resolve issues as they arise.
• Maintain SOPs and operational documentation at a regional level.
• Prepare and support daily, weekly, monthly, and KPI performance reports for customers.
• Handle customer requests promptly and professionally.
• Align operational processes across internal teams and external partners.
• Work closely with the Operations Manager to drive operational improvements.
• Provide training to operational teams when new customer requirements are introduced.
• Support ad-hoc quotations and business requests when required.
• Travel overseas as required for operational or project needs.
• Perform any other ad-hoc duties assigned by Management.

Job Requirements

• Minimum Diploma in Logistics, Supply Chain, Transportation, International Business, or related fields.
• At least 2 years of experience in the freight forwarding or logistics industry; air and ocean freight experience is an advantage.

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Wecruit Pte Ltd

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