Operations Engineer (JD#11259)

SCIENTE INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

SCIENTE INTERNATIONAL PTE. LTD. is seeking an operations engineer responsible for supporting API integrations, partner onboarding, SIT/UAT activities, production operations, incident management, and service improvements for digital platforms.

The role requires strong troubleshooting, stakeholder management and communication skills, with hands-on experience in API tools and coordinating releases across platform teams. On-call coverage may be required.

Qualifications

• Degree/Diploma in computer science, information technology, engineering, or a related discipline.
• 5+ years of experience in Operations Engineering, Production Support, API Integration Support, or similar roles.
• Hands-on experience with API integrations and REST API troubleshooting using Postman, Swagger, Redocly, or similar tools.
• Experience coordinating and executing SIT, UAT, and production releases.

Responsibilities

• Support and manage API integrations with partners.
• Coordinate partner onboarding, SIT, UAT, production readiness, and releases.
• Troubleshoot production issues through log, API, and system analysis.
• Lead incident, problem, and change management activities.
• Create and maintain operational documentation, runbooks, and support guides.
• Drive continuous service improvement, automation, and operational efficiency.
• Ensure compliance with security and governance standards.
• Participate in on-call production support when required.

Skills

API integrations

Incident management

SIT/UAT coordination

Stakeholder communication

Troubleshooting

Education

Degree/Diploma in CS/IT/Engineering

5+ years in related roles

Tools

Postman

Swagger

Redocly

Job description

Job Summary

We are seeking an operations engineer responsible for supporting API integrations, partner onboarding, SIT/UAT activities, production operations, incident management, and service improvements for digital platforms.

Mandatory Skill-set

• Degree/Diploma in computer science, information technology, engineering, or a related discipline;
• 5+ years of experience in Operations Engineering, Production Support, API Integration Support, or similar roles;
• Hands-on experience with API integrations and REST API troubleshooting using Postman, Swagger, Redocly, or similar tools;
• Experience coordinating and executing SIT, UAT, and production releases;
• Strong troubleshooting, root cause analysis, and incident management skills;
• Excellent stakeholder management and communication skills.

Desired Skill-set

• Experience supporting B2B integrations, digital platforms, or data exchange ecosystems;
• Knowledge of AWS and monitoring/observability tools;
• Experience working in Agile and cross-functional teams;
• Familiarity with ITIL/ITSM practices;
• Exposure to automation and AI-powered operational tools.

Responsibilities

• Support and manage API integrations with partners;
• Coordinate partner onboarding, SIT, UAT, production readiness, and releases;
• Troubleshoot production issues through log, API, and system analysis;
• Lead incident, problem, and change management activities;
• Create and maintain operational documentation, runbooks, and support guides;
• Drive continuous service improvement, automation, and operational efficiency;
• Ensure compliance with security and governance standards;
• Participate in on-call production support when required.

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639