Operations Customer Service Assistant

UPS; Singapore; On-site; SGD 45,000 - 55,000; Full time

Job summary

A leading logistics company in Singapore is seeking a Customer Service Representative to maintain excellent service levels. Responsibilities include managing client communications, processing documentation accurately, and driving continuous improvement initiatives. The ideal candidate has 3-4 years of experience in Contract Logistics or 3PL, along with strong communication and organizational skills. This fixed-term position offers an opportunity to work with talented teams in a fast-paced environment.

Qualifications

• 3-4+ years industry experience in Contract Logistics / 3PL.
• 2-3+ years customer service experience required.
• Proficient computer and keyboarding skills required.

Responsibilities

• Manage communication with clients for customer service requirements.
• Process documentation associated with client inventory movement.
• Ensure all documentation is verified and processed appropriately.

Skills

Customer service experience

Strong communication skills

Organizational skills

Problem solving skills

Tools

Microsoft Word

Microsoft Excel

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.

We know what it takes to lead UPS into tomorrow — people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

The Customer Service Representative is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues.

Responsibilities

• Manage communication with clients, carrier brokers and other offices/facilities for customer service and administration requirements;
• Process all documentation associated with the movement of our clients' inventory into and out of the facility according to client requirements, and in an accurate and timely manner;
• Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all legal liability requirements;
• Order Processing: ensure all orders are processed in a timely manner and according to the clients' specific requirements;
• Shipping: ensure all bills of lading are correct and confirmed into the appropriate system(s);
• Adjustments: ensure inventory integrity by processing authorized inventory adjustments;
• Document, investigate and resolve all customer concerns in a timely fashion;
• Drive prompt and professional communication at all times for both internal and external customers;
• Document all shipping errors on the required documentation with accuracy and attention to detail;
• Maintain all Working Instructions, ensure compliance with ISO Quality Management procedures and are update as required;
• Assist with dispatch planning / control office;
• Coordinate details for client KPI daily for internal and external customers;
• Pursue continuous improvement initiatives to drive increased productivity and service levels;
• Other duties as assigned to you from time to time by the company.

Qualifications

• 3-4+ years industry experience in Contract Logistics / 3PL;
• 2-3+ years customer service experience required, additional administrative / data entry experience;
• Excellent communication in English (verbal and written) and presentation skills;
• Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines;
• Strong problem solving skills; proven ability to work well both independently and as part of a team required;
• Proficient computer and keyboarding skills required (Microsoft Word and Excel);
• Knowledge of order entry systems and warehouse management systems is required.

Employee Type

Fixed Term (Fixed Term)

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.