Logistics Operations & Customer Service Specialist

UPS; Singapore; On-site; SGD 33,480 - 50,220; Full time

Job summary

UPS is looking for an Operations Customer Service Assistant to ensure exceptional service levels by managing client communications and processing documentation. The ideal candidate will have experience in Contract Logistics and customer service, along with strong problem-solving and organizational skills. This full-time contract role requires proficiency in Microsoft Office and a commitment to continuous improvement.

Qualifications

• 3-4+ years experience in Contract Logistics / 3PL.
• 2-3+ years customer service and administrative experience.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage communication with clients and other offices.
• Process documentation for inventory movement.
• Investigate and resolve customer concerns promptly.

Skills

English communication

Organizational skills

Time management

Problem-solving skills

Tools

Microsoft Word

Microsoft Excel

Job description

UPS is looking for an Operations Customer Service Assistant to ensure exceptional service levels by managing client communications and processing documentation. The ideal candidate will have experience in Contract Logistics and customer service, along with strong problem-solving and organizational skills. This full-time contract role requires proficiency in Microsoft Office and a commitment to continuous improvement.