Warehouse Customer Service Representative

UPS

Singapore

On-site

SGD 36,000 - 54,000

Full time

14 days+

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Job summary

UPSでは、倉庫顧客サービス代表者として、顧客の注文を満たし、タイムリーで正確な出荷を保証する役割を担う新しいメンバーを募集しています。このポジションでは、顧客と物流チームの主要な連絡窓口となり、優れたカスタマーサービスを提供することが求められます。豊富な業界経験を持ち、顧客志向のスキルを有する方を求めています。

Qualifications

3-4年の業界経験が必要。
優れたコミュニケーションスキルを要する。
迅速な環境でも独立して働ける能力が求められる。

Responsibilities

顧客KPI達成のためのサポート。
顧客への情報提供と注文処理。
倉庫チームとの調整。

Skills

コミュニケーション能力

顧客サービス志向

問題解決能力

組織能力

タイムマネジメント

Education

物流業界またはカスタマーサービス関連での経験

Tools

SAP

WMS

Job description

Warehouse Customer Service Representative

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Warehouse Customer Service Representative

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職務内容:

The candidate will be key point of contact for our customers to fulfil orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately. All candidates will be analytical and customer service-oriented.

職務への応募の前に、このページの右上にあるオプションから言語設定を選択してください。

Fortune Global 500 の組織で次の機会を探りましょう。革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。

職務内容:

The candidate will be key point of contact for our customers to fulfil orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately. All candidates will be analytical and customer service-oriented.

Job Responsibilities

Will be required to support the achievement of meeting customers’ KPI by providing high quality customer service. Effective communication with up and downstream stakeholders e.g. clients, warehouse operations, carrier brokers and other offices/facilities is essential
Follow up with customer inquiry and provide information about services, products and to process orders
Order creation and customer account management in SAP/WMS
Backorder and returns management
Coordinate with the warehouse team to ensure that operational tasks are met:
Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all QA or legal liability requirements;
Order Processing: ensure all orders are processed accurately and in a timely manner and according to the client’s specific requirements;
Shipping: To coordinate with internal and external stake holders to ensure all shipping documents are provided accurately and timely
Complaints and returns management
Adjustments: ensure inventory integrity by processing authorized inventory adjustments
Process all documentation associated with the movement of our clients inventory into and out of the facility according to client requirements, and in an accurate and timely manner
Perform clerical duties such as filing and reporting
Document, investigate and resolve all customer concerns in a timely fashion;
Drive prompt and professional communication at all times for both internal and external customers;
Document all shipping errors on the required documentation with accuracy and attention to detail;
Other duties as assigned to you from time to time by the company.
Observe and comply with standard operating procedures
Observe and comply with warehouse health & safety guidelines

Job Requirements

Possess 3-4 years of Contract Logistics/3PL/Healthcare industry experience and/or 2-3 years of customer-service related role experience
Possess excellent communication (written/verbal) and presentation skills
Require strong problem solving, organizational and time management skills, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
Proven ability to work well both independently and as part of a team required.
Proficient in computer usage, working knowledge of WMS or SAP and MS Office.
Possess working knowledge of order entry systems and warehouse management systems

社員タイプ:

常勤

UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。

Seniority level