Operations Coordinator - Smart Home Installations

MAXSEN SMART HOME PTE. LTD.; Singapore; On-site; SGD 3,200 - 5,200; Full time

Benefits offered by this job

Product training

CPF contributions

Employment Act leave entitlements

Job summary

Maxsen Smart Home designs and installs smart switches, control panels, smart lighting and shade systems for homes across Singapore. We are seeking an Operations Coordinator to own how installation work is planned and delivered, ensuring timely, accurate execution and clear customer communication.

This hands-on role focuses on scheduling, coordinating with customers and contractors, tracking stock, generating invoices, and maintaining precise job records from confirmation to handover.

Qualifications

• Minimum 2 years in scheduling, dispatch, project coordination or operations support.
• Capable of managing a schedule under competing pressures and holding to a plan.
• Strong written and spoken communication for direct customer contact.
• Organised, detail-oriented, able to track many jobs in parallel.
• Working knowledge of Excel or Google Sheets and comfortable picking up new tools.
• Able to work from Tampines or Yishun showroom.

Responsibilities

• Plan the weekly installation schedule for the installation and integration team, grouping jobs by geographical zones to minimise travel time.
• Assign jobs to the right team member based on job complexity.
• Coordinate installation dates with renovation and handover timelines, working with customers' contractors and electricians.
• Hold the schedule firm week to week, escalating genuine conflicts.
• Confirm installation dates with customers and send reminders ahead of appointments.
• Respond to customer enquiries on job status, delivery timing and appointment changes.
• Book showroom appointments for enquiries received through our website, social media and referrals.
• Coordinate warranty claims and service callbacks, and schedule them into designated service slots.
• Track inventory of switches, panels, lighting and accessories against upcoming jobs; flag reorder needs.
• Raise purchase orders and follow up with suppliers on incoming stock.
• Issue customer invoices and receipts; maintain records in internal system.
• Maintain accurate job records from confirmation through to completion.

Skills

Scheduling

Customer communication

Organisational skills

Attention to detail

Time management

Communication tools

Tools

Excel

Google Sheets

Job description

Maxsen Smart Home designs and installs smart switches, control panels, smart lighting and shade systems for homes across Singapore. We are seeking an Operations Coordinator to own how installation work is planned and delivered, ensuring timely, accurate execution and clear customer communication.

This hands-on role focuses on scheduling, coordinating with customers and contractors, tracking stock, generating invoices, and maintaining precise job records from confirmation to handover.