Operations, Coordinator

Education First; Singapore; Presencial; SGD 28.000 - 36.000; Jornada completa

Descripción de la vacante

Education First in Singapore is seeking an energetic Operations Coordinator to support the delivery of international student group programmes. You will coordinate day-to-day operations, ensuring safe, smooth and enjoyable experiences for students, with flexibility to work evenings, weekends and public holidays during peak periods.

Fresh graduates are welcome; a Diploma or Bachelor’s degree in a related field is preferred.

Formación

• Diploma or Bachelor's degree in Business Administration, Hospitality, Tourism, Events Management, Education or a related discipline.
• Fresh graduates are welcome to apply; prior experience in operations, hospitality, events or customer service is advantageous.
• Strong organizational skills and attention to detail.
• Good communication and interpersonal skills for stakeholder coordination.
• Proactive, adaptable and able to work independently as well as in a team.
• Comfortable working in a fast-paced, multicultural environment.
• Proficient in Microsoft Office, especially Excel, Word and PowerPoint.
• Good command of English; additional languages (Chinese, Japanese) are an advantage.

Responsabilidades

• Group Operations Coordination: plan and execute international student group programmes in Singapore, including accommodation, transportation, meals, activities and excursions.
• Review and confirm group bookings, verify student numbers, age requirements and programme eligibility.
• Liaise with international Sales Offices on bookings, updates and arrangements.
• Coordinate with local suppliers and service providers (restaurants, transport, attractions).
• Assist with booking confirmations, quotes, PO requests and invoice processing.
• Maintain supplier records and booking trackers; provide support during arrivals, departures and activities.
• Resolve day-to-day operational issues and ensure student safety and programme quality.
• Administrative Support: maintain records, checklists, reports and materials; support inventory and materials preparation.

Conocimientos

Organizational skills

Communication

Interpersonal skills

Proactive

Adaptable

Independent working

Educación

Diploma or Bachelor's degree in Business Administration, Hospitality, Tourism, Events Management, Education or related field

Herramientas

Excel

Word

PowerPoint

Descripción del empleo

• Full time
• EF Language Abroad
• Entry-Level
• Operations

We are looking for a proactive, organized and detail-oriented Operations Coordinator to support the delivery of our international student group programmes in Singapore.

Working closely with the Ops team, the successful candidate will assist with the day-to-day coordination and execution of group operations, ensuring that students have a smooth, safe and enjoyable experience throughout their stay.

This is an excellent opportunity for someone at the beginning of their career who enjoys working in a dynamic, international environment, is passionate about education and travel, and is eager to develop their skills in operations and programme management.

Responsibilities

1. Group Operations Coordination

• Support the planning and execution of international student group programmes in Singapore, including accommodation, transportation, meals, activities and excursions.
• Review and confirm group bookings, checking student numbers, age requirements, programme eligibility and relevant booking articles to ensure all requirements are met.
• Liaise with international Sales Offices regarding booking amendments, student information updates and operational arrangements.
• Liaise with local suppliers and service providers, including restaurants, transport companies, attractions and activity venues.
• Assist with booking confirmations, quotation requests, purchase orders and invoice processing.
• Maintain accurate supplier records and booking trackers.
• Provide operational support during student group arrivals, departures and programme activities.
• Assist with resolving day-to-day operational issues and cases.
• Support the team in maintaining student safety, welfare and overall programme quality.

4. Administrative Support

• Maintain accurate operational records, databases, checklists and shared documents.
• Assist with preparing operational reports, schedules and presentations.
• Support inventory management and the preparation of programme materials and resources.
• Provide general administrative support to the Operations team as required.

*** Due to the nature of international student programmes, this role requires flexibility to work evenings, weekends and public holidays during peak programme periods (December to February, June to August). ***

Qualifications

• Diploma or Bachelor's degree in Business Administration, Hospitality, Tourism, Events Management, Education or a related discipline.
• Fresh graduates are welcome to apply. Previous experience in operations, hospitality, events or customer service is an advantage.
• Strong organizational skills and attention to detail.
• Good communication and interpersonal skills, with the ability to coordinate effectively with different stakeholders.
• Proactive, adaptable and able to work independently as well as part of a team.
• Comfortable working in a fast-paced, multicultural environment.
• Proficient in Microsoft Office, particularly Excel, Word and PowerPoint.
• Good command of English; additional languages (Chinese, Japanese) are an advantage.
• Right to work in Singapore on commencement of employment