Operations Architect: Nominations & Account Closure

Central Provident Fund Board; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Zusammenfassung

Central Provident Fund Board is seeking a capable operations professional for a 1-year full-time contract in Singapore. The role focuses on administering withdrawal schemes, reviewing processes, and enhancing systems to ensure timely disbursement of CPF assets to rightful beneficiaries.

You will collaborate with multiple departments to close process gaps and promote data-driven decision making. The role emphasizes data analytics, report development and stakeholder engagement to support strategic

Qualifikationen

• Experience in operations management and policy administration.
• Ability to analyse issues, identify trends, and translate findings into practical solutions.
• Experience in data analysis, reporting, and dashboard development.
• Strong stakeholder collaboration and clear written communication.

Aufgaben

• Manage the administration of withdrawal schemes under Account Closure, including policy reviews, operational processes and system enhancements to ensure CPF assets are disbursed accurately and promptly to rightful beneficiaries.
• Review and improve end-to-end processes across Nominations, Withdrawals and Disbursements to strengthen service delivery, operational effectiveness and customer experience.
• Partner stakeholders across departments to identify process gaps, assess operational impact and implement harmonised solutions to support business objectives.
• Analyse operational trends, emerging issues and customer feedback to develop recommendations that improve policy implementation and service outcomes.
• Drive data analytics initiatives, including the management and enhancement of the Death Withdrawal data mart, to support evidence-based decision making.
• Develop business insights, management reports and performance dashboards to monitor operational outcomes, risks and service standards.
• Contribute operational perspectives and recommendations to support strategic planning, resource allocation and capability development within the department.
• Support capability-building initiatives by promoting data literacy, process improvement practices and the effective use of analytics across the team.

Kenntnisse

Operations management

Policy administration

Data analysis

Dashboard development

Stakeholder management

Process improvement

Communication

Ausbildung

Bachelor's degree in a relevant field

Tools

Excel

Power BI

Jobbeschreibung

Central Provident Fund Board is seeking a capable operations professional for a 1-year full-time contract in Singapore. The role focuses on administering withdrawal schemes, reviewing processes, and enhancing systems to ensure timely disbursement of CPF assets to rightful beneficiaries.

You will collaborate with multiple departments to close process gaps and promote data-driven decision making. The role emphasizes data analytics, report development and stakeholder engagement to support strategic