Operations Analyst

Salt Digital Recruitment; Singapore; On-site; SGD 50,220 - 66,960; Full time

Job summary

Salt Digital Recruitment is seeking an Operations Analyst for a 6-month renewable contract in Singapore. This role involves managing complex billing and contracting inquiries for Sales teams, ensuring high-quality service delivery, and driving process improvements.

The ideal candidate has at least 2 years of experience in Ad Operations or Finance Operations, and strong proficiency in Google Sheets. Candidates should be proactive and comfortable in a rapidly changing industry.

Qualifications

• At least 2 years in Ad Operations or Finance Operations.
• Ability to understand digital advertising products.
• Experience with ad serving solutions like Ad Manager.

Responsibilities

• Manage case volume on Billing and Contracting inquiries.
• Drive service delivery adhering to SLAs.
• Investigate and resolve invoice discrepancies.
• Analyze case trends for process improvement.
• Communicate updates to stakeholders.

Skills

Ad Operations

Finance Operations

Project Management

Google Sheets

Data Analysis

Tools

Ad Manager

AdSense

AdMob

Job description

Overview

We are looking to hire an Operations Analyst for a Social Media Client for a 6 months & renewable contract role. In this role, you will serve as the first line of defense for the Sales organization, resolving complex billing and contracting inquiries.

Responsibilities

• Case Management & Sales Support: Manage and resolve a high volume of incoming cases regarding Billing, Contracting, and Payments. Serve as the primary operational point of contact for Sales teams.
• Operational Excellence (Metrics): Drive high-quality service delivery by adhering to strict Service Level Agreements (SLAs). You will be measured on CSAT (Customer Satisfaction), TRT (Total Resolution Time), and FTR (First Time Resolution).
• Billing & Reconciliation: Investigate and resolve invoice discrepancies, perform manual reconciliations, and ensure billing accuracy for clients.
• Process Improvement: Beyond answering queries, proactively analyze case trends to identify recurring issues. Suggest potential fixes to processes, tools, or documentation to reduce friction for the Sales team.
• Stakeholder Communication: Translate complex operational or financial concepts into clear, concise updates for Sales and other cross-functional stakeholders.

Qualifications

• At least 2 years of work experience with Ad Operations, Finance Operations or Project Management.
• Demonstrated ability to learn and understand complex digital advertising products and their commercial structures.
• Experience of using one monetization and/ or ad serving solutions (Ad Manager, AdSense, AdMob).
• Strong proficiency with Google Sheets (e.g., pivot tables, VLOOKUPs, analyzing large datasets).
• Self-motivated, proactive individual that is comfortable operating in a rapidly changing industry and proven ability to work well with a team.

CEI No: R1659595 / EA No: 07C3147

Salt is acting as an Employment Business in relation to this vacancy.