Operational / Store Steward Manager

Shangri-La Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Shangri-La Singapore is seeking an Operational / Store Steward Manager to lead daily stewarding and store operations in our luxury hotel, set among 15 acres near Orchard Road. You will manage receiving, storage, issuing, inventory control, hygiene and safety standards, and supervise a large team of stewarding staff, while coordinating with Culinary, F&B, Procurement and Engineering.

Diploma or Certificate in Hospitality Management with 5 years' relevant experience is required, along with strong

Qualifications

• Diploma or Certificate in Hospitality Management or related discipline.
• Minimum 5 years of relevant experience in stewarding, stores, or operational management, preferably in a hotel environment.
• Strong knowledge of hygiene, food safety standards, and inventory control procedures.
• Proven leadership skills with experience managing large operational teams.
• Strong organisational, communication, and problem-solving skills.
• Ability to work in a fast-paced, high-volume environment.
• Willingness to work flexible hours, including weekends and public holidays.
• Computer-literate with knowledge of inventory or stock management systems.

Responsibilities

• Oversee daily stewarding and store operations to ensure efficient and smooth workflow.
• Manage the receiving, storage, issuing, and control of food, beverage, and operating supplies.
• Ensure accurate inventory management, stock rotation (FIFO), and proper storage practices.
• Conduct quality checks on incoming deliveries to ensure compliance with safety and quality standards.
• Implement and monitor hygiene, sanitation, and food safety standards across stewarding and storage areas.
• Supervise, train, schedule, and develop stewarding and store associates.
• Ensure proper use, handling, and maintenance of cleaning equipment and chemicals.
• Control operational costs through effective inventory planning and waste management.
• Coordinate with Culinary, F&B, Procurement, and Engineering teams for operational effectiveness.
• Ensure compliance with workplace safety regulations and hotel policies at all times.

Skills

Leadership

Inventory control

Hygiene standards

Team management

Communication

Education

Diploma in Hospitality Management

Tools

Stock management systems

Job description

[Not translated in selected language]

At Shangri - La Singapore, we are a heart - warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, a tranquil and sincere working environment, work - life balance, and recognition for your efforts.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, Shangri - La Singapore is a sophisticated urban retreat for business and leisure travellers. Our 792 luxurious guestrooms and suites span across three distinct wings, including family - themed rooms supported by dedicated family - focused amenities.

We are looking for an Operational / Store Steward Manager to join our team!

Job Responsibilities

• Oversee daily stewarding and store operations to ensure efficient and smooth workflow
• Manage the receiving, storage, issuing, and control of food, beverage, and operating supplies
• Ensure accurate inventory management, stock rotation (FIFO), and proper storage practices
• Conduct quality checks on incoming deliveries to ensure compliance with safety and quality standards
• Implement and monitor hygiene, sanitation, and food safety standards across stewarding and storage areas
• Supervise, train, schedule, and develop stewarding and store associates
• Ensure proper use, handling, and maintenance of cleaning equipment and chemicals
• Control operational costs through effective inventory planning and waste management
• Coordinate with Culinary, F&B, Procurement, and Engineering teams for operational effectiveness
• Ensure compliance with workplace safety regulations and hotel policies at all times

Job Requirements

• Diploma or Certificate in Hospitality Management or a related discipline
• Minimum 5 years of relevant experience in stewarding, stores, or operational management, preferably in a hotel environment
• Strong knowledge of hygiene, food safety standards, and inventory control procedures
• Proven leadership skills with experience managing large operational teams
• Strong organisational, communication, and problem - solving skills
• Ability to work in a fast - paced, high - volume environment
• Willingness to work flexible hours, including weekends and public holidays
• Computer - literate with knowledge of inventory or stock management systems