Operation Support Specialist / Executive

BEST LOGISTICS TECHNOLOGY (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

BEST LOGISTICS TECHNOLOGY (SINGAPORE) PTE. LTD. is seeking a logistics clerk to manage customs clearance and customer service support in Singapore.

You will liaise with Chinese-speaking stakeholders, prepare essential documents, and coordinate with freight forwarders to ensure compliant deliveries. The role requires 1–2 years in logistics or administrative work, a Diploma in Supply Chain Management or related field, and strong MS Office skills.

Qualifications

• Diploma in Supply Chain Management or related field.
• 1–2 years of logistics or administrative experience.
• Must be able to work 5.5 days and flexible after probation.
• Strong sense of service and teamwork; able to work under pressure.
• Must be able to read, write, and communicate in Chinese with stakeholders.
• Proficient in MS Office applications; willingness to start on short notice.

Responsibilities

• Coordinate customs clearance with internal teams, freight forwarders, and agents to ensure timely, compliant deliveries.
• Communicate daily with Chinese-speaking sender/consignee and partners to schedule shipments and confirm documentation.
• Prepare and verify shipping documents such as invoices, packing lists, and bills of lading.
• Track shipments and proactively resolve delays; liaise with fleet and warehouse teams.
• Maintain accurate shipment records for audit and reporting; handle billing and payments as needed.

Skills

MS Office

Customer service

Teamwork

Chinese language

Pressure tolerance

Education

Diploma in Supply Chain Management

Job description

Key Responsibilities

Custom Clearance

• Collaborate closely with internal departments, freight forwarders, agents, and other stakeholders to ensure timely, and compliant delivery of goods.

• Communicate daily with Chinese speaking sender/consignee, freight forwarders, and agents to arrange and confirm shipping schedules, documentation, and delivery timelines.
• Work with agent to obtain the necessary import permits and ensure all required documents are in place.
• Prepare and verify all shipping documentation, including invoices, packing lists, commercial invoices, and bills of lading.
• Track and follow up on shipments to ensure timely delivery and manage any issues or delays proactively.
• Liaise with internal teams such as fleet team, and warehouse to ensure smooth logistics operations.
• Maintain accurate records of shipments, costs, and documentation for audit and reporting purposes.
• Performing duties such as collecting payment, monthly billing, and paymentfollow-up.

• Manage daily tasks and any ad-hoc matters assigned by superior.

Customer Service Support

• Responsible for the KPI indicators of the area in charge, have a strong execution;
• Responsible for the handling of customer opinions such as escalation complaints;
• Communication and coordination of problems between stations and customers;
• Customer relationship maintenance, telephone call back or visit customers, record and analyze customer needs and problems and timely feedback to improve customer satisfaction.

Requirements

• Minimum diploma in Supply Chain Management or relevant fields;
• 1–2 years of experience in logistics or administrative roles;
• Able to work 5.5days. Will be flexible arrangement after probation;
• Have a good sense of service and teamwork, strong ability to withstand pressure;
• Able to speak, read and write in Chinese is a MUST to liaise with Chinese stakeholders;
• Proficient in MS office application is also a MUST;
• Able to start work on short notice will be an advantage.