Training Operations Coordinator

OOm Pte Ltd; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

OOm Institute in Singapore seeks a structured and detail-oriented Operation Executive (Training Support) to join our Operations team. The role oversees course logistics, learner support, training documentation, and coordination with trainers and internal teams to ensure smooth course delivery and positive learner experiences.

You will also support process improvement initiatives, including reviewing workflows, updating SOPs, and implementing operational tools to enhance efficiency and service

Qualifications

• Willing to work on weekends when required.
• Higher NITEC, Diploma, or Degree holders in any field are welcome; relevant experience will be considered.
• Strong interpersonal and communication skills, with a passion for customer service.
• Good organisational skills and attention to detail.
• Proactive, resourceful, and able to multitask in a fast-paced environment.
• Prior experience in customer service, hospitality, administration, or an educational organisation will be an advantage.

Responsibilities

• Greet and assist learners and trainers with warmth and professionalism, ensuring a smooth and positive experience.
• Support daily course operations, including classroom setup, course materials preparation, attendance tracking, and trainer support.
• Monitor training schedules and ensure classes are carried out in accordance with internal SOPs.
• Ensure course documents, attendance records, assessment submissions, and learner records are accurately maintained.
• Respond to learner enquiries through email and phone calls in a professional and timely manner.
• Ensure learner enquiries, requests, and feedback are followed up, resolved, and closed within the agreed timeframe.
• Build positive relationships with learners and support a high-quality customer experience.
• Coordinate with the sales team to ensure learner registration and course confirmation details are properly followed up.
• Support internal improvement projects to strengthen learner management, training support, and centre operations.
• Assist in reviewing workflows, updating SOPs, and implementing new operational tools or systems.
• Provide feedback and suggestions to improve service quality, team efficiency, and operational consistency.
• Contribute to a positive and collaborative team culture.

Skills

Interpersonal skills

Organisational skills

Customer service experience

Education

Higher NITEC, Diploma, or Degree

Tools

Google Drive

Google Sheets

Email platforms

Job description

OOm Institute in Singapore seeks a structured and detail-oriented Operation Executive (Training Support) to join our Operations team. The role oversees course logistics, learner support, training documentation, and coordination with trainers and internal teams to ensure smooth course delivery and positive learner experiences.

You will also support process improvement initiatives, including reviewing workflows, updating SOPs, and implementing operational tools to enhance efficiency and service