Operation & Development manager

COLONIAL VENTURES PTE. LTD.; Singapore; On-site; SGD 67,000 - 89,000; Full time

Job summary

COLONIAL VENTURES PTE. LTD. in Singapore is seeking an experienced restaurant operations leader to drive P&L, increase turnover, and supervise daily activities. You will guide a team of supervisors and service staff while maintaining high standards of service and safety.

You should be skilled in budgeting, forecasting, manpower scheduling, and stakeholder communication, with a proven record of improving efficiency in casual dining. Weekend and holiday availability is required.

Qualifications

• Experience in casual dining with strong interpersonal and team-building skills.
• Ability to multitask and problem-solve in a fast-paced setting.
• Familiarity with POS systems and basic business reporting.
• Excellent communication and organizational skills.

Responsibilities

• Oversee P&L and implement cost-control measures.
• Manage budget and forecasts to meet management expectations.
• Maximize profitability by increasing turnover and controlling costs.
• Oversee daily restaurant operations.
• Improve performance through cost analysis and process monitoring.
• Supervise food and service safety to ensure a comfortable environment.
• Provide efficient, professional service and resolve service failures diplomatically.
• Drive operational efficiencies and maximize customer satisfaction.
• Control labour with scheduling and monitor staff leave.
• Participate in hiring for junior positions.
• Counsel staff and propose disciplinary action.
• Manage and groom a team of supervisors and service staff.
• Handle restaurant administrative duties.
• Must be well-versed with tour groups and events organizing.
• Connections to Indian/Asian tour groups and travel agents.

Skills

Leadership

Budgeting

People management

Customer service

Multitasking

Tools

POS Systems

Job description

Responsible for the profit & loss of the restaurant and implement appropriate cost control measures

• Manage the restaurant's budget and forecasts to meet or exceed management expectations
• Maximize profitability of the restaurant by increasing turnover (revenues and covers) as a priority and controlling costs as a second priority
• Oversee the daily operations of the restaurant
• Maintain and improve the overall performance of the restaurant on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for the customers
• Ensure customers' needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization's service culture and maximize customer satisfaction
• Control labour through effective manpower scheduling and monitor leave of staff
• Actively involved in hiring process by identifying and selecting candidates for junior positions
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment
• Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated
• Handle all restaurant administrative duties
• Must be well verse with tour groups and events organising
• Well connected to Indian /Asian tour groups and travel agents

Requirements:

• Experience in casual dining and posssess a strong interpersonal and team-building skills
• Ability to multitask and problem-solve in a fast-paced setting
• Familiarity with POS systems and basic business reporting
• Excellent communication and organizational skills
• Availability to work weekends, and holiday