Weekend Payment Terminal Support Specialist (Long-Term)

PERSOL

Singapore

On-site

SGD 22,000 - 28,000

Part time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

PERSOL is seeking a Weekend Support Crew to assist merchants with payment terminals across Singapore. The role involves responding to enquiries, assisting with activation and basic troubleshooting, and on-site installation at merchant locations.

The position requires weekend availability, strong communication skills, and the ability to explain technical information to non-technical customers. Travel across Singapore is required, with a long-term commitment and customer-first mindset.

Qualifications

Commit to a long-term weekend schedule.
Able to explain technical information clearly to customers.
Proactive problem-solver with a customer-first attitude.
Willingness to install and set up payment terminals at merchant sites.
Basic computer literacy and comfort with mobile apps.

Responsibilities

Respond promptly to merchant enquiries via phone calls, text messages, and other communication channels.
Handle inbound and outbound calls relating to merchant applications, payment terminal activation, account support, and basic troubleshooting.
Monitor and manage support tickets, ensuring timely follow-up and resolution.
Assist the operations team with administrative and technical support tasks.
Conduct on-site delivery, installation, activation, and basic configuration of payment terminals at merchant locations.
Guide and train new merchants on the proper use of payment terminals and basic troubleshooting steps.
Travel to merchant locations across Singapore to provide on-site support as scheduled.
Ad hoc duties