Onsite IT Support Specialist for VIP & Execs

Schlumberger; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Schlumberger seeks an Onsite Support Analyst to provide desktop support for hardware, software, and peripherals, serving as a second-line escalation for incidents and service requests. The role requires strong troubleshooting, VIP support experience, and collaboration with IT teams to resolve issues efficiently.

You will be responsible for logging incidents, managing SLAs, and coordinating IMAC activities, while ensuring compliance with IT and QHSE standards in a fast-paced environment.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 5+ years in IT support or desktop onsite roles.
• Experience with Windows, M365, Active Directory, and device management.
• Experience supporting executives and VIP users.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide second-line investigation, diagnosis, and resolution of IT incidents and service requests.
• Resolve incidents and service requests within established SLAs.
• Escalate unresolved issues to appropriate support teams.
• Log, document, and maintain incident records per help desk procedures.
• Communicate effectively with customers about incident status and resolution.
• Maintain and update asset management records; perform IMAC activities.
• Support executive and VIP users with professionalism and responsiveness.
• Coordinate with Enterprise Services for server/LAN/WAN upgrades.
• Mentor junior team members and participate in IT meetings.

Skills

IT support

Desktop engineering

VIP support

Windows / M365

Active Directory

ITSM

Education

Bachelor's Degree in CS/IT

Tools

ServiceNow

ITSM tools

Job description

Schlumberger seeks an Onsite Support Analyst to provide desktop support for hardware, software, and peripherals, serving as a second-line escalation for incidents and service requests. The role requires strong troubleshooting, VIP support experience, and collaboration with IT teams to resolve issues efficiently.

You will be responsible for logging incidents, managing SLAs, and coordinating IMAC activities, while ensuring compliance with IT and QHSE standards in a fast-paced environment.