Onboarding Operations Associate – Driver Partners

Lalamove; Singapore; Vor Ort; SGD 47.000 - 58.000; Vollzeit

Zusammenfassung

Lalamove in Singapore is seeking a Driver Operations Associate (Onboarding) to ensure a smooth driver onboarding experience. You will verify documents, assist walk-ins, and respond to driver support tickets to keep onboarding on track.

Ideal candidates are detail-oriented, customer-focused, and able to multitask in a fast-paced environment. Fresh graduates welcome; strong Microsoft Office skills are a plus as you cooperate with the Driver Operations team to maintain service levels.

Qualifikationen

• Diploma in Business, Operations, or Customer Service or related field.
• Strong customer service mindset with excellent communication.
• Comfortable interacting with people from diverse backgrounds in-person and virtually.
• Highly organized with attention to detail and ability to multitask.
• Able to work efficiently in a fast-paced and dynamic environment.
• Proactive team player with a positive attitude and willingness to learn.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Experience in customer service, operations, logistics or support functions is an advantage.

Aufgaben

• Verify Driver Partner documents and ensure onboarding requirements are met per guidelines.
• Assist walk-in enquiries to help complete onboarding.
• Respond to Driver Partner inquiries via tickets, WhatsApp, and other channels.
• Support onboarding and offboarding admin processes (bank updates, wallet refunds, account maintenance).
• Manage callback requests related to onboarding and offboarding.
• Provide backup for inbound/outbound call ops during peak periods.
• Identify opportunities to improve onboarding processes.
• Collaborate with Driver Operations team to meet targets and SLAs.
• Maintain accurate records and comply with internal policies.

Kenntnisse

Customer service mindset

Excellent communication

Interpersonal skills

Attention to detail

Multitasking

Team player

MS Office proficiency

Experience in customer service/ops/log

Ausbildung

Diploma in Business/Operations/Customer Service

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Jobbeschreibung

Lalamove in Singapore is seeking a Driver Operations Associate (Onboarding) to ensure a smooth driver onboarding experience. You will verify documents, assist walk-ins, and respond to driver support tickets to keep onboarding on track.

Ideal candidates are detail-oriented, customer-focused, and able to multitask in a fast-paced environment. Fresh graduates welcome; strong Microsoft Office skills are a plus as you cooperate with the Driver Operations team to maintain service levels.