Customer Success Manager

EC1 Partners Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

EC1 Partners is seeking a Customer Success Manager - Onboarding Specialist in Singapore to lead client onboarding from kickoff to go-live, coordinating with sales, product and technical teams to ensure a smooth implementation.

This client-facing role emphasizes strong communication, stakeholder management and attention to detail, with potential to grow into broader Customer Success or Account Management responsibilities within the regional team.

Qualifications

• Experience in client onboarding, implementation, project management or a similar client-facing role.
• Background within financial services or technology.
• Strong communication and stakeholder management skills.
• Comfortable managing multiple client projects and priorities.
• Confident presenting and explaining technology to clients.
• Strong attention to detail and a proactive approach to problem solving.
• eFX, electronic trading or trading technology experience would be highly advantageous.
• Outgoing, client-focused and comfortable engaging directly with customers.

Responsibilities

• Manage client onboarding projects from kickoff through to go-live
• Coordinate product training and initial platform setup
• Work closely with Sales, Product and Technical teams
• Manage client communication throughout the implementation process
• Help improve onboarding processes and overall client experience
• Document client requirements and use cases
• Gradually take ownership of a portfolio of accounts

Skills

Client onboarding

Project management

Stakeholder management

Communication skills

Presentation skills

Problem solving

Trading technology familiarity

Job description

Customer Success Manager - Onboarding Specialist

Singapore

EC1 Partners is working with a leading financial markets technology business looking to hire a Customer Success Manager - Onboarding Specialist into its Singapore team.

This is a client-facing role focused initially on onboarding and implementation, with the opportunity to develop into broader Customer Success and account management responsibilities over time.

You will take ownership of new client implementations from kickoff through to go-live, working closely with clients and internal teams to ensure a smooth onboarding experience and strong long-term relationships.

Key Responsibilities

• Manage client onboarding projects from kickoff through to go-live
• Coordinate product training and initial platform setup
• Work closely with Sales, Product and Technical teams
• Manage client communication throughout the implementation process
• Help improve onboarding processes and overall client experience
• Document client requirements and use cases
• Gradually take ownership of a portfolio of accounts

Key Requirements

• Experience in client onboarding, implementation, project management or a similar client-facing role
• Background within financial services or technology
• Strong communication and stakeholder management skills
• Comfortable managing multiple client projects and priorities
• Confident presenting and explaining technology to clients
• Strong attention to detail and a proactive approach to problem solving
• eFX, electronic trading or trading technology experience would be highly advantageous
• Outgoing, client-focused and comfortable engaging directly with customers

This is a strong opportunity to join a growing regional team, build deep product and client expertise, and develop into a broader Customer Success or Account Management role.