On-Site IT Support Technician: Desktop & Printer Expert

MQ SOLUTIONS & SERVICES PTE. LTD.; Singapore; Sur place; SGD 24 000 - 42 000; Plein temps

Résumé du poste

MQ Solutions & Services PTE. LTD. provides on-site IT support, troubleshooting desktop PCs and printers, deploying hardware and software, and serving as the first point of contact for IT-related customer calls in a fast-paced setting.

The role requires hands-on IT experience across multiple users and locations, with a strong focus on customer satisfaction and professional interaction with customers and vendors.

Qualifications

• Proficient in Microsoft Windows operating systems for desktop and server support.
• Strong interpersonal and problem-solving skills.
• Experience working with customers and vendors.

Responsabilités

• Troubleshoot and resolve desktop PC and printer issues on customer sites to ensure minimal downtime
• Serve as the first point of contact for customer IT-related calls, providing timely and effective support
• Deploy new hardware and software across multiple users and locations to maintain up-to-date IT infrastructure
• Install and troubleshoot IT hardware and software in a large, fast-paced user environment to support operational continuity
• Perform ad-hoc IT maintenance and support tasks as assigned by the reporting manager
• Collaborate with team members and interact professionally with customers and vendors to deliver quality service
• Maintain a customer-focused approach by diligently addressing service issues and ensuring customer satisfaction
• Demonstrate self-motivation and commitment to completing assigned duties efficiently
• Standby duties may be required, including working at customer premises as needed

Connaissances

Interpersonal skills

Problem solving

Customer service

Teamwork

Outils

Microsoft Windows OS

Description du poste

MQ Solutions & Services PTE. LTD. provides on-site IT support, troubleshooting desktop PCs and printers, deploying hardware and software, and serving as the first point of contact for IT-related customer calls in a fast-paced setting.

The role requires hands-on IT experience across multiple users and locations, with a strong focus on customer satisfaction and professional interaction with customers and vendors.