Desktop Support Engineer (1 Year Contract Renewable)

MQ SOLUTIONS & SERVICES PTE. LTD.; Singapore; On-site; SGD 24,000 - 42,000; Full time

Job summary

MQ Solutions & Services PTE. LTD. provides on-site IT support, troubleshooting desktop PCs and printers, deploying hardware and software, and serving as the first point of contact for IT-related customer calls in a fast-paced setting.

The role requires hands-on IT experience across multiple users and locations, with a strong focus on customer satisfaction and professional interaction with customers and vendors.

Qualifications

• Proficient in Microsoft Windows operating systems for desktop and server support.
• Strong interpersonal and problem-solving skills.
• Experience working with customers and vendors.

Responsibilities

• Troubleshoot and resolve desktop PC and printer issues on customer sites to ensure minimal downtime
• Serve as the first point of contact for customer IT-related calls, providing timely and effective support
• Deploy new hardware and software across multiple users and locations to maintain up-to-date IT infrastructure
• Install and troubleshoot IT hardware and software in a large, fast-paced user environment to support operational continuity
• Perform ad-hoc IT maintenance and support tasks as assigned by the reporting manager
• Collaborate with team members and interact professionally with customers and vendors to deliver quality service
• Maintain a customer-focused approach by diligently addressing service issues and ensuring customer satisfaction
• Demonstrate self-motivation and commitment to completing assigned duties efficiently
• Standby duties may be required, including working at customer premises as needed

Skills

Interpersonal skills

Problem solving

Customer service

Teamwork

Tools

Microsoft Windows OS

Job description

Company Overview

Founded in 2013, MQ Solutions & Services builds lasting business relations by upholding Moral Quotient—understanding right from wrong and acting on core values—in Information and Communication Technology.

Job Summary

Provide on-site IT support by troubleshooting and resolving desktop PC and printer issues, deploying hardware and software, and serving as the first point of contact for IT- related customer calls in a fast-paced environment.

Responsibilities

• Troubleshoot and resolve desktop PC and printer issues on customer sites to ensure minimal downtime
• Serve as the first point of contact for customer IT- related calls, providing timely and effective support
• Deploy new hardware and software across multiple users and locations to maintain up-to-date IT infrastructure
• Install and troubleshoot IT hardware and software in a large, fast-paced user environment to support operational continuity
• Perform ad-hoc IT maintenance and support tasks as assigned by the reporting manager
• Collaborate with team members and interact professionally with customers and vendors to deliver quality service
• Maintain a customer-focused approach by diligently addressing service issues and ensuring customer satisfaction
• Demonstrate self-motivation and commitment to completing assigned duties efficiently
• Standby duties may be required, including working at customer premises as needed

Required competencies and certifications

• Proficient in Microsoft Operating Systems (XP, Vista, Windows 7, 2000, 2003, 2008) for desktop and server support in end-user environments

Preferred competencies and qualifications

• Strong interpersonal, analytical, and problem-solving skills to effectively address IT issues
• Experience working in teams and managing interactions with customers and vendors