Omakase Service Ambassador / Service Captain

PEOPLEMATCH RESOURCES PTE. LTD.; Singapore; On-site; SGD 22,000 - 36,000; Full time

Job summary

PEOPLEMATCH RESOURCES PTE LTD in Singapore seeks a Front of House professional to master all FOH duties per SOP, oversee sections and supervise staff, and uphold service standards for speed and accuracy. You will gain strong product knowledge and train new team members in line with SOP.

The role covers ordering, inventory, cash and sales records, plus restaurant cleanliness and promotions. Ideal candidates have a hospitality diploma or WSQ F&B cert and at least 3 years in fine dining.

Qualifications

• Diploma/degree in Hospitality or WSQ F&B cert
• ≥3 years in Fine Dining / Restaurant
• Excellent customer service and interpersonal skills
• Able to work in fast-paced environment
• Willingness to work 5 days with split shifts; Sundays & Mondays off

Responsibilities

• Learn and be competent in all Front of House duties according to SOP
• Manage sections and supervise the team in attending to customers' requests and feedback
• Deliver service level and uphold standards on speed and accuracy of service
• Learn product knowledge of all menu items
• Training of new team members on Front of House duties according to SOP
• Manage ordering/inventory/cash/sales records
• Maintain cleanliness, hygiene and safety at the restaurant
• Manage ongoing marketing and promotions at the restaurant

Skills

Customer service

Interpersonal skills

Teamwork

Education

Diploma / Degree in Hospitality or WSQ F&B

Tools

Cash handling

Job description

Job Description:

• Learn and be competent in all Front of House duties according to SOP
• Manage sections and supervise the team in attending to all customers' requests and feedback
• Deliver service level required and uphold standards on speed and accuracy of service
• Learn and be proficient in product knowledge of all items on the menu
• Training of new team members on Front of House duties according to SOP
• Manage ordering/inventory/cash/sales records
• Maintain standards of cleanliness, hygiene and safety at the restaurant
• Manage ongoing marketing and promotions at the restaurant

Requirements:

• Possess a Diploma / Degree in Hospitality or related studies, or WSQ Certificate in F&B Operations / F&B Supervision / F&B Management
• Worked in the F&B industry for a minimum of 3 year in Fine Dining / Restaurant
• Enjoy meeting people and take pride in customer service
• Willingness to work in a fast-paced environment
• Good interpersonal skills and ability to perform in a team
• 5 days work with split shift
• Rest day on Sunday & Monday

Christina NGEN | R1766111

PEOPLEMATCH RESOURCES PTE LTD