Offsite Project & Operations Manager

v-elegant pte. ltd.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

v-elegant pte. ltd. in Singapore is seeking an experienced Supervisor to lead our application processing and fulfilment operations, ensuring smooth day-to-day service delivery.

You will monitor workloads, verify processed applications and manage staff performance, while maintaining strict SOP and data-protection compliance. The role demands a Bachelor's degree and prior supervisory or project-management experience.

Qualifications

• Bachelor's degree required.
• Experience in supervisory, operations-lead or project-management role.
• Relevant experience in assistance scheme or programme processing, appeal assessment, bill/claim verification, progress monitoring, reporting and KPI management.
• Strong leadership, stakeholder-management, reporting and problem-solving skills.
• Proficient in Microsoft Excel, Outlook, Teams and data-tracking systems.

Responsibilities

• Manage overall application processing and fulfilment operations.
• Monitor daily workload, processing timelines, accuracy, backlog and KPIs.
• Ensure proper checking and verification of processed applications.
• Review reports and resolve operational issues promptly.
• Ensure staff follow SOPs, company policies and data-protection requirements.
• Manage staff training, onboarding, backup and replacement arrangements.
• Prepare regular performance reports and highlight issues or improvement areas.
• Manage staff performance, contractual requirements.
• Ensure business continuity and smooth service delivery.

Skills

Leadership

Stakeholder management

Reporting

Problem solving

Education

Bachelor's degree

Tools

Excel

Outlook

Teams

Data-tracking systems

Job description

v-elegant pte. ltd. in Singapore is seeking an experienced Supervisor to lead our application processing and fulfilment operations, ensuring smooth day-to-day service delivery.

You will monitor workloads, verify processed applications and manage staff performance, while maintaining strict SOP and data-protection compliance. The role demands a Bachelor's degree and prior supervisory or project-management experience.