Officer, Middle Office Operations M/F

Crédit Agricole Group; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

Crédit Agricole Group in Singapore is seeking a proactive operations specialist to join our dynamic Middle Office team. You will be at the heart of daily operational activities and drive process improvements in a fast-paced financial environment.

You will partner closely with traders, MIS, Finance and back-office staff to deliver operational excellence and drive automation initiatives, optimizing workflows for the team using VBA, SQL and Python.

Qualifications

• Proactive and detail-oriented operations specialist.
• Strong ability to drive process improvements in a fast-paced financial environment.
• Collaborates with internal teams and external stakeholders to deliver operational excellence.

Responsibilities

• Monitor and support operations with external partners (correspondent banks, custodians, back office).
• Collaborate with traders, MIS, Finance and front office for operational requests and issue handling.
• Develop and deploy automated tools to improve data management and workflow efficiency (VBA/SQL/Python).
• Document and communicate process enhancements and technical solutions for team collaboration.
• Contribute to change management from major IT/operational developments or local regulatory requirements.
• Manage reporting for regulatory and operational monitoring.
• Investigate operational incidents (root cause analysis, action plans) and follow-up.
• Test and validate new tools and process changes.

Skills

Operational excellence

Stakeholder management

Process improvement

Communication

Tools

VBA

SQL

Python

Job description

We are looking for a proactive and detail-oriented operations specialist to join our dynamic Middle Office team. In this role, you will be at the heart of daily operational activities and be involved with driving process improvements in a fast-paced financial environment.

You will partner closely with internal teams and external stakeholders to deliver operational excellence and drive automation initiatives and optimize workflows for the team.

In this role, you will have the opportunity to support the below tasks, but not limited to: -

• Monitor and Support Operations: Deliver timely and accurate covering for operational monitoring all while working closely with external partners, such as correspondent banks, custodians, back office, other group entities.
• Collaborate across teams: Liaise with various departments (traders, MIS, Finance department and front office staff) for operational requests and issues handling.
• Enhance Efficiency: Lead and support common sense operational initiatives, develop and deploy automated tools to improve workflows, using VBA, SQL and PYTHON to improve data management and workflow efficiency.
• Document and communicate all process enhancements and technical solutions to facilitate team collaboration and knowledge sharing.
• Contribute to the change management arising from major IT, operational developments or local regulatory requirements.
• Manage reporting: Prepare and review reports covering both areas, regulatory reporting and operational monitoring.
• Investigate and improve: Conduct operational incident monitoring (root cause analysis, action plans) and follow-up on operational incidents.
• Test and Validate: Participate in system testing and implementation of new tools and/or process changes.