Officer - Customer Service (Boutique Sales)

Cycle & Carriage Singapore; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Cycle & Carriage Singapore invites applications for an Officer - Customer Service to join the Mercedes-Benz customer service team. You will manage boutique and eShop sales, assist customers, and ensure stock accuracy while delivering first‑class service.

In this role, you will handle cashiering, inventory records, and promotions, working closely with sales to elevate the customer experience. Candidates with at least 2 years in retail and good communication are welcome.

Qualifications

• Minimum GCE O Levels with at least 2 years of retail service experience
• Demonstrate good communication skills with excellent customer service attitude

Responsibilities

• Provide first-class customer service and insightful guidance on merchandise
• Manage promotions and sales for Boutique and eShop
• Assist customers with boutique and eShop enquiries
• Handle cashiering duties and keep daily inventory records
• Organise boutique and eShop inventory and re-stock when needed
• Manage reservation orders and update customers on status
• Ensure stock accuracy with monthly stock takes
• Collaborate with customer service and sales teams to improve the customer experience

Skills

Customer service

Merchandise knowledge

Communication

Teamwork

Education

GCE O Levels

Retail experience

Job description

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

We are looking for a dedicated Officer - Customer Service to be part of the Mercedes-Benz customer service team. You will be taking on the boutique sales portfolio. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.

• Provide first‑class customer service and knowledgeable insights to customers regarding merchandise
• Manage and drive promotions and sales for Boutique and eShop
• Assist customers in enquiries for boutique and eShop sales
• Handle cashiering duties, manage, and keep proper records of daily inventory figures and balance
• Organise and keep track on the boutique and eShop inventory level and re‑stock when needed
• Manage reservation orders and proactively updating status to customers
• Ensure stock accuracy with monthly stock takes
• Support assist and to work with the customer service and sales teams to improve customer experience level

Requirements

• Minimum GCE 'O' Levels and above with preferably at least 2 years of retail service experience
• Demonstrate good communication skills with excellent customer service attitude

About the Company

Cycle & Carriage (C&C) is one of Singapore's leading automotive groups. Established in 1899, we have grown from our beginnings as a trader in nutmegs and other sundries to a business that distributes, retails and provides aftersales services for passenger and commercial vehicles. Today, our portfolio in Singapore includes Mercedes-Benz, Mitsubishi, Kia, Citroën, Maxus, ORA, smart, Gogoro, PEUGEOT and Leapmotor, as well as our used‑car business, Republic Auto. We also represent Zhongtong buses and SITRAK.

At C&C, it is more than the recognition we have earned over the years. "Exceptional Journeys" reflects what we strive to create for our customers, our people and the brands we represent. We bring together strong teams, technical expertise and a commitment to service to create experiences that go beyond expectations. Whether it is a customer we serve, an employee we support or a brand we represent, we aim to help create exceptional journeys at every touchpoint.

We believe our people are at the heart of our business. We strive to create a workplace where people can grow, contribute and feel a sense of belonging. We put a strong emphasis on appreciation, recognition and giving our people opportunities to develop.

Our people practices have also been recognised through various awards, including:

• HR Asia's Best Companies to Work For - Platinum Award 2025, marking our 11th consecutive year of recognition
• Happiest Workplace Certified 2024

As the automotive industry continues to evolve, we are also growing our presence in electric and new energy vehicles and mobility solutions. This gives our people the opportunity to be part of an industry that is changing how people and businesses move. Keen for a career conversation? Connect with us to find out more.