Officer - Customer Service (Boutique Sales)

Jardine Cycle & Carriage Limited; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

Jardine Cycle & Carriage Limited, a leading automotive group in Singapore, seeks an Officer - Customer Service to join the Mercedes-Benz customer service team. You will manage boutique and eShop sales and provide exceptional service to customers.

The role requires at least 2 years of retail service experience and strong communication. You will handle cashiering, inventory, reservations, and collaborate with sales to enhance customer experience.

Qualifications

• Minimum GCE ‘O’ Levels and above with preferably at least 2 years of retail service experience.
• Demonstrate good communication skills with excellent customer service attitude.

Responsibilities

• Provide first-class customer service and knowledgeable insights to customers regarding merchandise
• Manage and drive promotions and sales for Boutique and eShop
• Assist customers in enquiries for boutique and eShop sales
• Handle cashiering duties, manage, and keep proper records of daily inventory figures and balance
• Organise and keep track on the boutique and eShop inventory level and re-stock when needed
• Manage reservation orders and proactively updating status to customers
• Ensure stock accuracy with monthly stock takes
• Support assist and to work with the customer service and sales teams to improve customer experience level

Skills

Customer service

Communication

Education

GCE O Levels

Job description

Ref #

1396

Date

Wednesday, August 26, 2026

Description & Requirements

Job Description

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.
The Opportunity
We are looking for a dedicated Officer - Customer Service to be part of the Mercedes-Benz customer service team. You will be taking on the boutique sales portfolio. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.

The Job:

• Provide first-class customer service and knowledgeable insights to customers regarding merchandise
• Manage and drive promotions and sales for Boutique and eShop
• Assist customers in enquiries for boutique and eShop sales
• Handle cashiering duties, manage, and keep proper records of daily inventory figures and balance
• Organise and keep track on the boutique and eShop inventory level and re-stock when needed
• Manage reservation orders and proactively updating status to customers
• Ensure stock accuracy with monthly stock takes
• Support assist and to work with the customer service and sales teams to improve customer experience level

Job Requirements

Requirements:

• Minimum GCE ‘O’ Levels and above with preferably at least 2 years of retail service experience
• Demonstrate good communication skills with excellent customer service attitude

About the Company
A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia’s Best Companies to Work Platinum Award in 2025 (11th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.
(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).