Retail Assistant - Mercedes-Benz

CYCLE & CARRIAGE INDUSTRIES PTE. LIMITED; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

Cycle & Carriage (C&C) invites applications for an Officer - Customer Service to join the Mercedes-Benz customer service team. You will deliver exceptional service, provide product knowledge, and drive boutique sales while managing enquiries and payments.

Requirements include at least 2 years of retail service experience, strong communication, and fluency in English. The role emphasizes inventory control, invoicing, and brand-aligned store presentation in a Singapore location.

Qualifications

• Minimum GCE 'O' Levels and above with preferably at least 2 years of retail service experience
• Demonstrate good communication skills with excellent customer service attitude
• Well-versed in the English language

Responsibilities

• Deliver exceptional customer service with product knowledge and recommendations
• Drive boutique sales and achieve team targets
• Attend to customer enquiries, in-person and via email or phone
• Perform cashiering duties and maintain accurate daily sales records
• Manage pre-orders and update customers on order and delivery status
• Monitor boutique inventory levels, including replenishment orders
• Ensure stock accuracy through monthly stock takes
• Maintain records of inventory movement, sales reports, and documentation
• Prepare, process, and manage invoices, receipts, purchase orders and related paperwork
• Ensure the boutique is well-maintained and aligned with brand standards

Skills

Customer service

Communication skills

English proficiency

Education

GCE O Levels

Job description

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

We are looking for a dedicated Officer - Customer Service to be part of the Mercedes-Benz customer service team. You will be taking on the boutique sales portfolio. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.

The Job

• Deliver exceptional customer service and provide professional product knowledge and recommendations to customers.
• Drive boutique sales and achieve team sales targets.
• Attend to customer enquiries, both in-person and via email or phone.
• Perform cashiering duties, including processing payments and maintaining accurate daily sales and transaction records.
• Manage pre-orders and proactively update customers on order and delivery status.
• Monitor and maintain boutique inventory levels, including placing replenishment orders when necessary.
• Ensure stock accuracy through monthly stock takes.
• Maintain proper records of inventory movement, sales reports, and supporting documentation.
• Prepare, process, and manage invoices, receipts, purchase orders, and other related administrative paperwork accurately and efficiently.
• Ensure the boutique is well‑maintained, visually appealing, and aligned with brand standards at all times.

Requirements

• Minimum GCE 'O' Levels and above with preferably at least 2 years of retail service experience
• Demonstrate good communication skills with excellent customer service attitude
• Well-versed in the English language

About the Company

Cycle & Carriage (C&C) is one of Singapore's leading automotive groups. Established in 1899, we have grown from our beginnings as a trader in nutmegs and other sundries to a business that distributes, retails and provides aftersales services for passenger and commercial vehicles. Today, our portfolio in Singapore includes Mercedes-Benz, Mitsubishi, Kia, Citroën, Maxus, ORA, smart, Gogoro, PEUGEOT and Leapmotor, as well as our used‑car business, Republic Auto. We also represent Zhongtong buses and SITRAK.

At C&C, it is more than the recognition we have earned over the years. "Exceptional Journeys" reflects what we strive to create for our customers, our people and the brands we represent. We bring together strong teams, technical expertise and a commitment to service to create experiences that go beyond expectations. Whether it is a customer we serve, an employee we support or a brand we represent, we aim to help create exceptional journeys at every touchpoint.

We believe our people are at the heart of our business. We strive to create a workplace where people can grow, contribute and feel a sense of belonging. We put a strong emphasis on appreciation, recognition and giving our people opportunities to develop.

Our people practices have also been recognised through various awards, including:

• HR Asia's Best Companies to Work For - Platinum Award 2025, marking our 11th consecutive year of recognition
• Happiest Workplace Certified 2024

As the automotive industry continues to evolve, we are also growing our presence in electric and new energy vehicles and mobility solutions. This gives us people the opportunity to be part of an industry that is changing how people and businesses move.

You will be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this application for the purposes of assessing your career application, in accordance with C&C's applicable personal data protection policies.