Customer Experience Specialist

MARTINO AGENCY; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

MARTINO AGENCY in Singapore is looking for a customer service representative. The role involves interacting with customers, handling inquiries, and maintaining account information.

The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to remain calm under pressure. If you have relevant experience and customer service skills, this position is for you.

Qualifications

• Relevant experience as a customer service or related role.
• Excellent communication and interpersonal skills.
• A positive, can-do attitude.
• The ability to stay calm under pressure.
• Basic computer skills.

Responsibilities

• Interact with customers in a friendly and professional manner.
• Handle customer inquiries and complaints.
• Provide customers with information about products and services.
• Process customer orders and payments.
• Update customer accounts.
• Resolve customer service issues.
• Refer customers to other departments as necessary.
• Maintain confidentiality of customer information.

Skills

Excellent communication skills

Customer service skills

Ability to work independently

Calm under pressure

Basic computer skills

Job description

MARTINO AGENCY in Singapore is looking for a customer service representative. The role involves interacting with customers, handling inquiries, and maintaining account information.

The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to remain calm under pressure. If you have relevant experience and customer service skills, this position is for you.