Observability & ITOM Engineer | Monitoring & ITSM

ST ENGINEERING INFO-SECURITY PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

ST Engineering Info-Security PTE. LTD. seeks an Observability Engineer with 3-4 years of experience in enterprise monitoring, observability, ITOM, ITSM, or infrastructure operations.

The role covers implementing, configuring, integrating, and supporting observability, monitoring, CMDB, and asset management solutions. You will work on customer POCs, technical demos, solution implementations, troubleshooting, and operational support, collaborating with senior engineers and solution architects in a

Qualifications

• 3-4 years of relevant experience in observability, enterprise monitoring, ITOM, ITSM, infrastructure operations, or a related field.
• Hands-on experience with at least one or more enterprise monitoring/observability platforms.
• Good understanding of monitoring, logging, alerting, event management, incident management, and service availability.
• Experience or exposure to ITSM, ITOM, CMDB, Discovery, Asset Management, and Service Mapping.
• Exposure to cloud platforms and their monitoring capabilities.

Responsibilities

• Implement, configure, and maintain enterprise monitoring and observability solutions.
• Configure monitoring for servers, network devices, applications, databases, storage, virtualization, and cloud infrastructure.
• Configure events, alerts, thresholds, dashboards, reports, and service health views.
• Work with monitoring platforms such as BMC, SolarWinds, Dynatrace, Datadog, Grafana, Prometheus, ELK, SCOM, or ServiceNow.
• Troubleshoot monitoring, event, performance, and integration issues.
• Implement and configure ITSM processes; configure workflows, forms, notifications, assignments, priorities, SLAs, and escalations.
• Integrate monitoring/event-management platforms with ITSM solutions for automated incident creation and updates.
• Support ITSM dashboards, reports, and operational processes.
• Support integrations using REST APIs, webhooks, SNMP, Syslog, agents, and other standard protocols.
• Develop basic automation scripts using Python, Bash, PowerShell, or similar languages.
• Support automation and configuration management using Ansible, Terraform, Jenkins, or similar tools.
• Assist with integrations between monitoring, ITSM, CMDB, cloud, automation, and third-party platforms.

Skills

Observability

Monitoring

ITOM

ITSM

Infrastructure operations

Troubleshooting

Analytical skills

Teamwork

Tools

BMC Helix

SolarWinds

Dynatrace

Datadog

Grafana

Prometheus

ELK

SCOM

ServiceNow

Job description

ST Engineering Info-Security PTE. LTD. seeks an Observability Engineer with 3-4 years of experience in enterprise monitoring, observability, ITOM, ITSM, or infrastructure operations.

The role covers implementing, configuring, integrating, and supporting observability, monitoring, CMDB, and asset management solutions. You will work on customer POCs, technical demos, solution implementations, troubleshooting, and operational support, collaborating with senior engineers and solution architects in a