ITSM Engineer

CAREER CONNEX PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

CAREER CONNEX PRIVATE LIMITED is seeking an experienced professional to implement and maintain enterprise monitoring and observability solutions across servers, apps, databases, and cloud platforms. You will configure events, alerts, dashboards and service health views while integrating with ITSM for automated incident handling.

The role requires hands-on experience with multiple platforms (BMC Helix, SolarWinds, Dynatrace, Datadog, Grafana, Prometheus, ELK, SCOM or ServiceNow), plus scripting

Qualifications

• 3–4 years of relevant experience in observability, enterprise monitoring, ITOM, ITSM, infrastructure operations, or a related field.

Responsibilities

• Implement, configure, and maintain enterprise monitoring and observability solutions.
• Configure monitoring for servers, network devices, applications, databases, storage, virtualization, and cloud infrastructure.
• Configure events, alerts, thresholds, dashboards, reports, and service health views.
• Work with monitoring platforms such as BMC, SolarWinds, Dynatrace, Datadog, Grafana, Prometheus, ELK, SCOM, or similar.
• Troubleshoot monitoring, event, performance, and integration issues.
• Integrate monitoring/event-management platforms with ITSM solutions for automated incident creation and updates.

Skills

Observability

Enterprise monitoring

ITOM

ITSM

Infrastructure ops

Networking basics

Linux/Windows

REST APIs

Scripting (Python)

Cloud monitoring

Tools

BMC Helix

SolarWinds

Dynatrace

Datadog

Grafana

Prometheus

ELK

SCOM

ServiceNow

Jenkins

Ansible

Terraform

Job description

Observability & Monitoring

• Implement, configure, and maintain enterprise monitoring and observability solutions.
• Configure monitoring for servers, network devices, applications, databases, storage, virtualization, and cloud infrastructure.
• Configure events, alerts, thresholds, dashboards, reports, and service health views.
• Work with monitoring platforms such as BMC, SolarWinds, Dynatrace, Datadog, Grafana, Prometheus, ELK, SCOM, or similar.
• Troubleshoot monitoring, event, performance, and integration issues.

ITSM & Service Management

• Implement and configure ITSM processes
• Configure workflows, forms, notifications, assignments, priorities, SLAs, and escalations.
• Integrate monitoring/event-management platforms with ITSM solutions for automated incident creation and updates.
• Support ITSM dashboards, reports, and operational processes.

Integration & Automation

• Support integrations using REST APIs, webhooks, SNMP, Syslog, agents, and other standard protocols.
• Develop basic automation scripts using Python, Bash, PowerShell, or similar languages.
• Support automation and configuration management using Ansible, Terraform, Jenkins, or similar tools.
• Assist with integrations between monitoring, ITSM, CMDB, cloud, automation, and third-party platforms.

Job Requirements

• 3-4 years of relevant experience in observability, enterprise monitoring, ITOM, ITSM, infrastructure operations, or a related field.
• Hands-on experience with at least one or more enterprise monitoring/observability platforms.
• Good understanding of monitoring, logging, alerting, event management, incident management, and service availability.
• Experience or exposure to ITSM, ITOM, CMDB, Discovery, Asset Management, and Service Mapping.
• Experience with one or more platforms such as BMC/BMC Helix, SolarWinds, Dynatrace, Datadog, Grafana, Prometheus, ELK/Elastic, SCOM, or ServiceNow.
• Good understanding of Linux/Windows operating systems and networking concepts.
• Basic knowledge of REST APIs and system integration.
• Basic scripting experience in Python, Bash, PowerShell, or similar.
• Exposure to AWS, Azure, or GCP and their monitoring capabilities.
• Exposure to Docker, Kubernetes, Ansible, Terraform, or Jenkins is an advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and teamwork skills, with the ability to work in a customer-facing environment.