Observability Engineer: ITOM & ITSM Specialist

ST ENGINEERING INFO-SECURITY PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

ST Engineering Info-Security PTE. LTD. seeks an Observability Engineer to implement and operate enterprise monitoring and ITOM/ITSM solutions.

You will configure servers, networks, apps, and cloud monitoring, build dashboards, and support incidents in a customer-facing role. The role involves customer POCs, demonstrations, and collaboration with senior engineers to deliver integrated observability, CMDB, and asset management capabilities across hybrid environments.

Qualifications

• 3–4 years of relevant experience in observability, enterprise monitoring, ITOM, ITSM, infrastructure operations, or similar.

Responsibilities

• Implement, configure, and maintain enterprise monitoring and observability solutions.
• Configure monitoring for servers, network devices, applications, databases, storage, virtualization, and cloud infrastructure.
• Configure events, alerts, thresholds, dashboards, reports, and service health views.
• Work with monitoring platforms such as BMC, SolarWinds, Dynatrace, Datadog, Grafana, Prometheus, ELK, SCOM, or ServiceNow.
• Troubleshoot monitoring, event, performance, and integration issues.
• Implement and configure ITSM processes; configure workflows, notifications, SLAs, and escalations.
• Integrate monitoring platforms with ITSM for automated incident creation and updates.
• Develop basic automation scripts and support automation using tools like Ansible, Terraform, Jenkins.

Skills

Observability

ITOM

ITSM

Monitoring

Linux/Windows

REST APIs

Scripting

Cloud monitoring

Communication

Tools

BMC Helix

SolarWinds

Dynatrace

Datadog

Grafana

Prometheus

ELK

SCOM

ServiceNow

Job description

ST Engineering Info-Security PTE. LTD. seeks an Observability Engineer to implement and operate enterprise monitoring and ITOM/ITSM solutions.

You will configure servers, networks, apps, and cloud monitoring, build dashboards, and support incidents in a customer-facing role. The role involves customer POCs, demonstrations, and collaboration with senior engineers to deliver integrated observability, CMDB, and asset management capabilities across hybrid environments.