Observability Engineer: ITOM/ITSM & Cloud Monitoring

ST Engineering; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

ST Engineering in Singapore is seeking an Observability Engineer with 3–4 years of experience in enterprise monitoring, observability, ITOM, ITSM, or infrastructure operations. You will implement, configure, integrate and support observability, monitoring, CMDB, and Asset Management solutions.

The role involves customer POCs, technical demonstrations, solution implementation, troubleshooting, and working closely with senior engineers and solution architects to deliver reliable monitoring across

Qualifications

• 3–4 years of experience in observability, enterprise monitoring, ITOM, ITSM, or infrastructure operations.
• Hands-on experience with at least one enterprise monitoring/observability platform.
• Good understanding of monitoring, logging, alerting, event management, incident management, and service availability.
• Experience with ITSM, ITOM, CMDB, Discovery, Asset Management, and Service Mapping.
• Experience with one or more platforms such as BMC Helix, SolarWinds, Dynatrace, Datadog, Grafana, Prometheus, ELK/Elastic, SCOM, or ServiceNow.
• Good understanding of Linux/Windows operating systems and networking concepts.
• Basic knowledge of REST APIs and system integration.
• Basic scripting experience in Python, Bash, PowerShell, or similar.
• Exposure to AWS, Azure, or GCP and their monitoring capabilities.
• Exposure to Docker, Kubernetes, Ansible, Terraform, or Jenkins is an advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and teamwork skills, with the ability to work in a customer-facing environment.

Responsibilities

• Implement, configure, and maintain enterprise monitoring and observability solutions.
• Configure monitoring for servers, network devices, applications, databases, storage, virtualization, and cloud infrastructure.
• Configure events, alerts, thresholds, dashboards, reports, and service health views.
• Work with monitoring platforms such as BMC, SolarWinds, Dynatrace, Datadog, Grafana, Prometheus, ELK, SCOM, or similar.
• Troubleshoot monitoring, event, performance, and integration issues.
• Implement and configure ITSM processes
• Configure workflows, forms, notifications, assignments, priorities, SLAs, and escalations.
• Integrate monitoring/event-management platforms with ITSM solutions for automated incident creation and updates.
• Support ITSM dashboards, reports, and operational processes.
• Support integrations using REST APIs, webhooks, SNMP, Syslog, agents, and other standard protocols.
• Support automation and configuration management using Ansible, Terraform, Jenkins, or similar tools.
• Assist with integrations between monitoring, ITSM, CMDB, cloud, automation, and third-party platforms.

Skills

Observability

Monitoring

ITOM

ITSM

CMDB

Asset Management

REST APIs

Python scripting

Linux/Windows

Cloud exposure

Tools

BMC Helix

SolarWinds

Dynatrace

Datadog

Grafana

Prometheus

ELK

SCOM

ServiceNow

Job description

ST Engineering in Singapore is seeking an Observability Engineer with 3–4 years of experience in enterprise monitoring, observability, ITOM, ITSM, or infrastructure operations. You will implement, configure, integrate and support observability, monitoring, CMDB, and Asset Management solutions.

The role involves customer POCs, technical demonstrations, solution implementation, troubleshooting, and working closely with senior engineers and solution architects to deliver reliable monitoring across