Associate Network Engineer - Ops Support (Ref 26569)

Jobline Resources Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Jobline Resources Pte Ltd seeks an experienced Network Infrastructure Analyst to support system analysis, design installations, migrations and integrations of infrastructure solutions in Singapore. The role emphasizes ensuring performance, reliability and ongoing maintenance across wired and wireless networks.

You will lead testing, handover, and documentation efforts, work with vendors, and provide 24/7 standby support as needed. ITIL v3/4 and CCNA/CCNP qualifications are preferred.

Qualifications

• Bachelor in Computer Engineering or equivalent with 3 years experience in Network Administration
• CCNA required; CCNP preferred
• ITIL v3/4 certified
• Strong stakeholder and vendor management
• Experience with wired and wireless network technologies

Responsibilities

• Support technical system analysis to determine that solutions meet anticipated demand
• Lead design installations, system migration and integration
• Lead testing and handover of infrastructure solutions
• Ensure optimal infrastructure operations and maintenance
• Create documentation on administration, installation, configuration and troubleshooting
• Apply diagnostic tools for analysis of software, hardware and infrastructure equipment
• Develop reports on infrastructure capabilities and limitations
• Provide 24/7 standby support as required
• Coordinate with vendors and external parties to ensure delivery and SLAs
• Assist with capacity planning and reporting
• Support problem resolution and escalation processes
• Assist with piloting new tools, technologies and processes

Skills

Stakeholder management

Vendor management

Network troubleshooting

Incident management

Capacity planning

Education

Bachelor in Computer Engineering or equivalent

Tools

Cisco Switches

NAC

WLC

F5

Job description

Responsibilities

• Support technical system analysis to determine the extent to which solutions perform “as required” to ensure that future solutions meet anticipated demand
• Support the design and implementation of infrastructure solutions that adhere to current architecture standards
• Lead the design installations, system migration and integration
• Lead the testing and handover of implemented infrastructure solution
• Support delivery of optimal infrastructure operations
• Create documents on administration, installation, configuration and troubleshooting
• Apply diagnostic tools to perform technical analysis of complex software, hardware and infrastructure equipment
• Support the development of report on infrastructure capabilities and limitations
• Perform activities related to ongoing maintenance of network infrastructure
• Assist with the implementation of agreed infrastructure changes and maintenance routines
• Develop report on performance and availability of infrastructure systems by review of service uptime, utilisation, throughput etc.
• Perform ongoing tuning and optimisation of network infrastructure hardware and software components such as updates and upgrades
• Participate in infrastructure development activities
• Assist with infrastructure testing and implementation
• Gather performance and data usage statistics for capacity planning and reporting
• Assist with piloting of new tools, technologies, and/or processes
• Support problem/issue identification and resolution
• Escalate problems/issues
• Support simulation of user problems to resolve operating difficulties
• Diagnose problem source through discussions with users
• Recommend system modifications to reduce user problems
• Support planned maintenance events, system backup processes and disaster recovery drills
• Support implementation of preventive solutions
• Manage vendors & external parties to ensure deliveries & SLA

Requirements

• Bachelor in Computer Engineering or equivalent with 3 years experience in Network Adminstration, IT network infrastructure, monitor network performance and incident management
• Minimum CCNA, CCNP preferred.
• ITIL v3 / 4 certified
• Strong Stakeholder and Vendor management
• Experience supporting tech refresh or new facilities implementation will be added advantage
• Strong understanding of Network Technologies both in Wired and Wireless
• Experience in Network Products like Cisco Switches, NAC, WLC and F5
• Able to support 24/7 standby
• Licence no: 12C6060