NHGD Patient Service Associate (1 Year Contract to Perm)

NHG Health; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

NHG Health is seeking a Patient Service Associate to join our Laboratory and Radiography teams. You will be the first point of contact for patients, handling registrations, appointments, and walk-ins, while delivering courteous service in a fast-paced clinical environment.

Reporting to the Laboratory-In-Charge, you will manage telephone inquiries, assist in cashier duties, and support administrative tasks to ensure smooth patient flow and accurate record keeping.

Qualifications

• NITEC with 2–3 years in healthcare or service industry.
• Positive thinker with a pleasant disposition and strong customer service.
• Able to communicate with Mandarin-speaking patients when needed.
• Capable of working in a fast-paced environment.
• Basic computing knowledge and willingness to learn.

Responsibilities

• Greet and register patients at laboratory and radiography clinic.
• Manage appointment scheduling and walk-in patients.
• Answer incoming calls and handle cashier duties.
• Perform general administration tasks.

Skills

Customer service

Team player

Mandarin communication

Fast-paced environment

Basic computing

Education

NITEC

Job description

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NHGD Patient Service Associate (1 Year Contract to Perm)

Family Group: Ancillary

Job Scope

Reporting to the Laboratory-In-Charge, you will provide excellent customer service to patients in the Laboratory and Radiography sections. You will be responsible for the reception of all appointments and walk-in patients at the laboratory and radiography clinic. Other duties include answering incoming telephone calls, managing patients' registration, assisting in appointment scheduling, and performing general administration and cashier duties.

Job Requirements

• with at least NITEC with 2-3 years of relevant working experience in the healthcare/ service industry
• a positive thinker, and team player with a pleasant disposition
• able to communicate with mandarin speaking patients when needed
• able to work well in a fast-paced environment
• have strong customer service experience
• with basic computing knowledge and willing to learn
• it will be an advantage if you are able to start work immediately