*New* Administrative Associate - Corporate Telecommunications - #HJZ

Recruit Express Pte Ltd; Singapore; On-site; SGD 36,000 - 52,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a dedicated Sales Support/Operations Assistant in Singapore to build strong relationships with customers and internal stakeholders. The role covers handling inquiries on pricing, billing, and handset familiarisation, while managing inventory and data entry tasks across Excel, PowerPoint, Taulia, and Yammer platforms.

You will prepare monthly reports, coordinate with multiple teams, assist in on-site troubleshooting, and support payment-processing workflows.

Qualifications

• Diploma in Business Admin, Sales, Marketing or related field.
• Strong Excel skills including PivotTables and VLOOKUP.
• Excellent organisational skills and attention to detail.
• Ability to multitask, follow up on issues, and work with multiple stakeholders.

Responsibilities

• Build strong relationships with end users and internal stakeholders to deliver excellent customer service.
• Attend to daily inquiries regarding handset pricing, billing, and handset familiarisation.
• Identify customer challenges and recommend suitable solutions.
• Manage onsite mobile handset inventory and update stock records.
• Prepare monthly sales reports and participate in weekly sales meetings.
• Coordinate with Indoor Sales Support, 4C, and Customer Service Operations to support sales activities.
• Manage customer emails, portal updates, and system tickets with tracking and closure.
• Maintain ticket data in Excel and prepare weekly activity updates using PowerPoint.
• Support onsite network troubleshooting and antenna installation coordination when required.
• Create invoices and upload purchase orders via Taulia for payment processing.
• Upload end-user contact details to the customer's Yammer portal.

Skills

PivotTables

VLOOKUP

Excel

Organisational skills

Education

Diploma in Business Admin

Tools

Taulia

PowerPoint

Yammer

Job description

Key Responsibilities

• Build strong relationships with end users and internal stakeholders to deliver excellent customer service.
• Attend to daily enquiries regarding handset pricing, billing, and handset familiarisation.
• Identify customer challenges and recommend suitable solutions.
• Manage onsite mobile handset inventory and update stock records.
• Prepare monthly sales reports and participate in weekly sales meetings.
• Coordinate with our Indoor Sales Support, 4C, and Customer Service Operations to support sales activities.
• Manage customer emails, portal updates, and system tickets, including tracking, follow-up, and closure.
• Maintain ticket data in Excel and prepare weekly activity updates using PowerPoint.
• Support onsite network troubleshooting and antenna installation coordination when required.
• Create invoices and upload purchase orders through Taulia for payment processing.
• Upload end-user contact details to the customer's Yammer portal.

Requirements

• Minimum Diploma in Business Administration, Sales, Marketing, or a related discipline.
• Proficient in Microsoft Excel, particularly PivotTables and VLOOKUP.
• Strong organisational skills and attention to detail.
• Able to manage multiple tasks, follow up on outstanding issues, and work with different stakeholders.