Network Solutions Engineer – Pre-Sales & Support

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 56,000 - 67,000; Full time

Benefits offered by this job

Excellent Welfare & Benefits

Job summary

EA Recruitment Pte. Ltd. is seeking a network support professional to provide pre-sales and technical support, understand customer requirements, and recommend networking products and solutions.

You will conduct product demonstrations, support implementation and delivery of networking solutions, provide onsite/remote technical support, and deliver after-sales assistance while working with regional stakeholders to ensure timely project delivery.

Qualifications

• Degree in Computer Communications, Network Engineering or equivalent.
• Minimum 3 years related experience in network equipment after-sales/technical support.
• CCNA certification will be an advantage.

Responsibilities

• Provide pre-sales and technical support by understanding customer requirements and recommending suitable networking products and solutions.
• Conduct product demonstrations, technical presentations, testing and troubleshooting for customers.
• Support the implementation and delivery of networking solutions, including onsite/remote technical support and documentation.
• Provide after-sales technical support, diagnosing and resolving network, connectivity and product-related issues.
• Conduct customer training and technical guidance where required.
• Work closely with customers, internal teams and regional stakeholders to ensure smooth project delivery and timely resolution of technical issues.
• Contribute to technical documentation, knowledge sharing and process improvement.

Education

Degree in Computer Communications, Network Engineering or equivalent

Tools

CCNA certification

Job description

EA Recruitment Pte. Ltd. is seeking a network support professional to provide pre-sales and technical support, understand customer requirements, and recommend networking products and solutions.

You will conduct product demonstrations, support implementation and delivery of networking solutions, provide onsite/remote technical support, and deliver after-sales assistance while working with regional stakeholders to ensure timely project delivery.